We are able to ship all over North America. For Europe and Asia, you can use a shipping freight fowarding (Shop USA or Planet Express for example) to forward to your country. See more details here.
We cannot ship to:
- PO Boxes
- AFO (Armed Forces Overseas) addresses
Shipping within the Continental United States is FREE.
Shipping to Hawaii and Alaska is $190 per bike
Shipping to Canada is $100 per bike. Sales to Canada are in USD and the importer may or may not face import duty charges depending on Canadian customs. (We have experienced variable enforcement.)
Shipping to Mexico is $100 per bike. Sales to Mexico are in USD and the importer may or may not face import duty charges depending on Canadian customs. (We have experienced variable enforcement.)
Shipping to Europe. Unfortunately, we are not able to ship our bikes directly to Europe. You can use a shipping forwarder like ShopUsa.com to reach your country.
Using Shipping Forwarders to Reach Your Country
If you use a shipping forwarder for your bike to reach its final destination, we are only able to provide minimal support on these cases and are not responsible for any damages, change of rates or issues created by the Shipping Forwarder. It is recommended to check with the shipping forwarder before placing your order so you do not incur additional charges from them when they receive your package.
We ship same business day UPS, FedEx, or GSO if ordered before 12pm PST.
Shipping Method and Tracking
We select the lowest rate ground shipping in the United States. We allow multiple shippers to compete against each other to offer the lowest shipping price. Therefor, we typically cycle between GSO.com (west coast), FedEx and UPS depending on who offers the lowest rate. Within 1 business day of receiving your order we will email you an 'Order Complete' email which contains your tracking information. Please use this number to track your shipment and have someone available during the delivery date to reduce the risk of package theft.
One of the reasons we are able to offer an unbeatable value compared to most competition is due to our shipping methodology. We spend a bit more than most on packing our bikes as securely as possible into a box that is smaller than any eBike boxes you are likely to see (short of folding bikes). Our compact packing allows us to ship with domestic carriers under their oversize packing restrictions and other extra surcharges that other eBikes would otherwise face. This allows us to save considerably in our shipping costs. Guess what? We pass those savings directly onto to you. No one wants more of their eBike budget going to the shipping companies, so we do everything possible to avoid that.