Pre-Orders (for out-of-stock items)

Pre-orders are charged at the time of ordering. The product will be listed as “Out-of-Stock” with an estimated ship date.

The estimated shipping date may change based on the color or model you select. Shipping estimates are not guaranteed and may be changed based on updates by our logistic partners.

Refunds

You can contact us via email before your order begins processing for a refund.

Cancellations/refunds before processing will be subject to a 3% payment processing charge which goes to the payment processor (this is a charge we do not get back).

Cancellations

If an order is canceled during or after it has begun processing for shipment, or it is returned to the sender upon delivery at the correct address, it will be subject to a $250 fee.

Notes

Please verify the shipping address and delivery date. If the carrier cannot deliver the product to the address provided, you will be charged up to a $250 fee for the product to be resent or returned and restocked in our inventory. Ride1up will deduct the fee from any potential return.