Charging Guidelines

  • Only use the provided OEM Ride1up charger. 
    • A 36V ebike battery will have a charger with an output of approximately 42V.
    • A 48V ebike battery will have a charger with an output of approximately 54V. 
    • This is normal and you should only use the charger designed for your battery.
  • Close the charger port cover after disconnecting your charger. Always keep this closed when not charging.
  • If contaminants or moisture enter the charging port, it can destroy your battery and pose a safety risk!
  • When inserting the charger tip to your battery's charging port, be careful, there should not be excessive weight on the charging tip from the wire or charger's black box. 
  • Do not wiggle the charger tip inside the charging port of the battery.
  • Plug your charger in to a grounded outlet first. Then carefully connect it to your battery.
  • Make sure your battery and charge port is dry before charging.  After you ride in wet conditions and ensure that there is no moisture or debris on both the charger tip or the charging port before plugging in your bike to charge. Plugging in your battery while wet risks damage to the battery, charger and potential risk of fire or injury.
  • Never charge your battery if it may be below freezing. This could damage the battery and be a safety hazard. Whether your battery is below freezing temperatures because you were out on a ride or because it was stored in a garage that is not insulated it is not safe to charge right away. Bring it inside to an area that is between 50-77F and give it time to warm up before attempting to charge it. 

Charging Information

  • The led on the charger should turn red while it is charging the battery. The charger can get hot to the touch while charging. It is best to keep it in a cool dry area out of direct sun light. When the battery is completely charged, the led on the charger should turn green. 
  • Charging time can vary, it typically takes 2-6 hrs. Don't store your battery plugged into the charger. Charging should be monitored, and batteries should not be left plugged into a charger for more than the recommended charging time.
  • Keep your battery between the 30-80% charge level when possible. This simple rule can increase the effective lifetime of your battery. You can set a timer on your phone or use an outlet timer. Typically for 1-2 hours, as the battery will likely get to the suggested amount in the first few hours of charging. 

Battery Care

  • Read more about battery do's and don'ts here 
  • Keeping tabs on your battery every few weeks and charging it to the healthy voltage level will extend your batteries life. Leaving your bike/battery unattended for weeks to months will damage your battery cells and expedite cell degradation. Keeping your battery charged and doing a monthly battery check to make sure it is within the healthy battery charging window will reduce the chance of damaging your battery or necessitating replacement.
  • If your battery is low and your charger appears to not be charging, the charger may not be working properly. If the led stays green after you plug it in and it never gets warm, this would indicate it is not charging. Please check to make sure everything is plugged in. Please never wiggle or move the plug in the battery's charging port. Please try a different outlet. If it still is not charging, please make a short video showing the battery and charger as the charger is plugged in. Please contact us and share a link to the video so we can better assist you.
  • If your display is showing 100% and the charger is still red (charging), the battery is likely still charging the voltage. The last 10% charges exponentially slower.



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