We understand organizing the successful receipt of your bike can sometimes be tricky with holidays and work plans. We want to make sure you are given the most opportunity to easily receive your bike in these unpredictable times.


For those who need to pick up their bikes on their schedule, researching and organizing "flexible pick-up options" with your shipping carrier may be helpful. 


How Do I Know Which Shipping Carrier I Have?

You will receive a shipping notice via email from our shipment facility. There will be a clickable link to track your delivery.

Click this link and follow their instructions for contact and organization of any delivery exceptions.


Please note that if your bike is at the hold location, it is your responsibility to pick up the package within the agreed timeframe set out by your shipping carrier, otherwise, it will be returned to us. There is a $250 return shipping and restocking fee, we want to avoid this at all costs.