<div class="control-group ticket_section"> <label class=" required control-label cf_sales_topic_1546960-label " for="helpdesk_ticket_cf_sales_topic_1546960">I have a question about...</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_sales_topic_1546960_65000211554" name="helpdesk_ticket[custom_field][cf_sales_topic_1546960]"><option value="">...</option> <option value="Shipping">Shipping</option> <option value="Availability">Availability</option> <option value="eBike Specifications">eBike Specifications</option> <option value="eBike Sizing">eBike Sizing</option> <option value="Test Rides">Test Rides</option> <option value="Accessories">Accessories</option> <option value="Issues while placing an order">Issues while placing an order</option> <option value="Rebate Program">Rebate Program</option> <option value="Promotions/Discounts">Promotions/Discounts</option> <option value="UL Certification">UL Certification</option></select><div class="level_2"><label class="required">Specifically...</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_subject_inquiry_1546960_65000211554" name="helpdesk_ticket[custom_field][cf_subject_inquiry_1546960]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_sales_topic_1546960_65000211554').nested_select_tag({"data_tree":[["Shipping","Shipping",[["Do you ship to...","Do you ship to...",[]],["Shipping Holds","Shipping Holds",[]],["Signature Required","Signature Required",[]],["Carriers","Carriers",[]]]],["Availability","Availability",[]],["eBike Specifications","eBike Specifications",[["Component Information","Component Information",[]],["Model Comparison","Model Comparison",[]],["Accessory Compatibility","Accessory Compatibility",[]]]],["eBike Sizing","eBike Sizing",[]],["Test Rides","Test Rides",[]],["Accessories","Accessories",[]],["Issues while placing an order","Issues while placing an order",[["Web Site Error Messages","Web Site Error Messages",[]],["Payment Issues","Payment Issues",[]]]],["Rebate Program","Rebate Program",[["Boulder","Boulder",[]],["Colorado","Colorado",[]],["Denver","Denver",[]],["Minnesota","Minnesota",[]],["Other","Other",[]]]],["Promotions/Discounts","Promotions/Discounts",[["Current Promotions","Current Promotions",[]],["Specialty Discounts","Specialty Discounts",[]]]],["UL Certification","UL Certification",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"65000211554","subcategory_id":"helpdesk_ticket_custom_field_cf_subject_inquiry_1546960_65000211554"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_sales_model_1546960-label " for="helpdesk_ticket_cf_sales_model_1546960">Model</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sales_model_1546960]" id="helpdesk_ticket_custom_field_cf_sales_model_1546960"><option value="">...</option> <option data-id="65000211113" value="Accessories">Accessories</option> <option data-id="65000209196" value="700 Series">700 Series</option> <option data-id="65000209195" value="Cafe Cruiser">Cafe Cruiser</option> <option data-id="65000214179" value="CF Racer">CF Racer</option> <option data-id="65000214550" value="LMT'D V2">LMT'D V2</option> <option data-id="65000211507" value="Portola">Portola</option> <option data-id="65000209198" value="Prodigy XC">Prodigy XC</option> <option data-id="65000211506" value="Prodigy V2">Prodigy V2</option> <option data-id="65000209199" value="Revv 1">Revv 1</option> <option data-id="65000209191" value="Roadster V3">Roadster V3</option> <option data-id="65000209194" value="Turris">Turris</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_transit_damage_issues_1546960-label " for="helpdesk_ticket_cf_transit_damage_issues_1546960">Order Issue</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_transit_damage_issues_1546960]" id="helpdesk_ticket_custom_field_cf_transit_damage_issues_1546960"><option value="">...</option> <option data-id="65000215790" value="Wrong product arrived">Wrong product arrived</option> <option data-id="65000215791" value="Cosmetic Damage">Cosmetic Damage</option> <option data-id="65000215792" value="Missing Parts">Missing Parts</option> <option data-id="65000215793" value="Damaged Parts">Damaged Parts</option> <option data-id="65000215794" value="Parts are not working correctly">Parts are not working correctly</option> <option data-id="65000215795" value="Combination of the above">Combination of the above</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_model950408_1546960-label " for="helpdesk_ticket_cf_model950408_1546960">Model</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model950408_1546960]" id="helpdesk_ticket_custom_field_cf_model950408_1546960"><option value="">...</option> <option data-id="65000215796" value="700 Series">700 Series</option> <option data-id="65000215797" value="Cafe Cruiser">Cafe Cruiser</option> <option data-id="65000215798" value="CF Racer 1">CF Racer 1</option> <option data-id="65000215799" value="LMT'D V2">LMT'D V2</option> <option data-id="65000215800" value="Prodigy XC">Prodigy XC</option> <option data-id="65000215801" value="Prodigy V2">Prodigy V2</option> <option data-id="65000215802" value="Portola">Portola</option> <option data-id="65000215803" value="Revv 1">Revv 1</option> <option data-id="65000215804" value="Roadster V3">Roadster V3</option> <option data-id="65000215805" value="Turris">Turris</option> <option data-id="65000215806" value="Accessories">Accessories</option> <option data-id="65000215807" value="Open Box">Open Box</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_order_number_td_1546960-label " for="helpdesk_ticket_cf_order_number_td_1546960">Order Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_number_td_1546960]" id="helpdesk_ticket_custom_field_cf_order_number_td_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_sales_topic506224_1546960-label " for="helpdesk_ticket_cf_sales_topic506224_1546960">Issue or Question</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_sales_topic506224_1546960_65000159923" name="helpdesk_ticket[custom_field][cf_sales_topic506224_1546960]"><option value="">...</option> <option value="I need assembly information">I need assembly information</option> <option value="Shipping/Tracking Question">Shipping/Tracking Question</option> <option value="I forgot to apply a coupon">I forgot to apply a coupon</option> <option value="I need to cancel my order">I need to cancel my order</option> <option value="I need to change my order">I need to change my order</option> <option value="My product arrived, but there is an issue.">My product arrived, but there is an issue.</option> <option value="I need some information about parts on my bike.">I need some information about parts on my bike.</option> <option value="I would like to purchase an extended warranty...">I would like to purchase an extended warranty...</option> <option value="My carrier missed their appointment">My carrier missed their appointment</option></select><div class="level_2"><label class="required">Issue Details</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue_subject_1546960_65000159923" name="helpdesk_ticket[custom_field][cf_issue_subject_1546960]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Issue Part</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue_part_1546960_65000159923" name="helpdesk_ticket[custom_field][cf_issue_part_1546960]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_sales_topic506224_1546960_65000159923').nested_select_tag({"data_tree":[["I need assembly information","I need assembly information",[]],["Shipping/Tracking Question","Shipping/Tracking Question",[["Tracking Inquiry","Tracking Inquiry",[]],["Alternative shipping address","Alternative shipping address",[]],["I need my order held","I need my order held",[]],["Wrong product arrived","Wrong product arrived",[]]]],["I forgot to apply a coupon","I forgot to apply a coupon",[]],["I need to cancel my order","I need to cancel my order",[]],["I need to change my order","I need to change my order",[]],["My product arrived, but there is an issue.","My product arrived, but there is an issue.",[["The wrong product arrived.","The wrong product arrived.",[]],["The product arrived, but it was damaged.","The product arrived, but it was damaged.",[["Cosmetic Paint Damage","Cosmetic Paint Damage"],["Broken Part","Broken Part"],["Shipping box is damaged and I have not opened it.","Shipping box is damaged and I have not opened it."]]],["The product arrived, but is not working.","The product arrived, but is not working.",[["Brakes","Brakes"],["Wheels","Wheels"],["Motor","Motor"],["Other","Other"]]]]],["I need some information about parts on my bike.","I need some information about parts on my bike.",[]],["I would like to purchase an extended warranty...","I would like to purchase an extended warranty...",[]],["My carrier missed their appointment","My carrier missed their appointment",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"65000159923","subcategory_id":"helpdesk_ticket_custom_field_cf_issue_subject_1546960_65000159923","item_id":"helpdesk_ticket_custom_field_cf_issue_part_1546960_65000159923"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_order_number_new_order_1546960-label " for="helpdesk_ticket_cf_order_number_new_order_1546960">Order Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_number_new_order_1546960]" id="helpdesk_ticket_custom_field_cf_order_number_new_order_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_sales_model702191_1546960-label " for="helpdesk_ticket_cf_sales_model702191_1546960">Model</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sales_model702191_1546960]" id="helpdesk_ticket_custom_field_cf_sales_model702191_1546960"><option value="">...</option> <option data-id="65000211560" value="700 Series">700 Series</option> <option data-id="65000211561" value="Cafe Cruiser">Cafe Cruiser</option> <option data-id="65000214379" value="CF Racer 1 Gravel">CF Racer 1 Gravel</option> <option data-id="65000214380" value="CF Racer 1 Road">CF Racer 1 Road</option> <option data-id="65000214402" value="LMT'D V2">LMT'D V2</option> <option data-id="65000211563" value="Portola">Portola</option> <option data-id="65000211564" value="Prodigy XC">Prodigy XC</option> <option data-id="65000211565" value="Prodigy V2">Prodigy V2</option> <option data-id="65000211566" value="Revv 1">Revv 1</option> <option data-id="65000215907" value="Roadster V3">Roadster V3</option> <option data-id="65000211570" value="Turris">Turris</option> <option data-id="65000211571" value="Accessories">Accessories</option> <option data-id="65000215908" value="500 Series (Discontinued)">500 Series (Discontinued)</option> <option data-id="65000215909" value="Core-5 (Discontinued)">Core-5 (Discontinued)</option> <option data-id="65000215910" value="LMT'D (Discontinued)">LMT'D (Discontinued)</option> <option data-id="65000215911" value="Prodigy (Discontinued)">Prodigy (Discontinued)</option> <option data-id="65000211567" value="Rift (Discontinued)">Rift (Discontinued)</option> <option data-id="65000215912" value="Roadster Ghost (Discontinued)">Roadster Ghost (Discontinued)</option> <option data-id="65000211569" value="Roadster V2 Gravel (Discontinued)">Roadster V2 Gravel (Discontinued)</option> <option data-id="65000211568" value="Roadster V2 (Discontinued)">Roadster V2 (Discontinued)</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_alternative_address_needed_1546960-label " for="helpdesk_ticket_cf_alternative_address_needed_1546960">Alternative address needed (only needed for shipping address change)</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_alternative_address_needed_1546960]" id="helpdesk_ticket_custom_field_cf_alternative_address_needed_1546960"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_coupon_code_needed_1546960-label " for="helpdesk_ticket_cf_coupon_code_needed_1546960">Coupon Code Needed (only used for "I forgot to apply a coupon")</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_coupon_code_needed_1546960]" id="helpdesk_ticket_custom_field_cf_coupon_code_needed_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_topic433265_1546960-label " for="helpdesk_ticket_cf_topic433265_1546960">Topic</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_topic433265_1546960_65000159925" name="helpdesk_ticket[custom_field][cf_topic433265_1546960]"><option value="">...</option> <option value="I just got my order and there is a problem...">I just got my order and there is a problem...</option> <option value="I have had my bike a while, but now something is not working...">I have had my bike a while, but now something is not working...</option> <option value="I need some information about parts on my bike...">I need some information about parts on my bike...</option> <option value="I need to order some parts for my bike...">I need to order some parts for my bike...</option> <option value="I am having trouble putting my bike together...">I am having trouble putting my bike together...</option> <option value="I would like to order another bike">I would like to order another bike</option> <option value="I have a flat tire">I have a flat tire</option></select><div class="level_2"><label class="required">Issue</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue_1546960_65000159925" name="helpdesk_ticket[custom_field][cf_issue_1546960]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Component</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_component_1546960_65000159925" name="helpdesk_ticket[custom_field][cf_component_1546960]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_topic433265_1546960_65000159925').nested_select_tag({"data_tree":[["I just got my order and there is a problem...","I just got my order and there is a problem...",[["I am missing some parts...","I am missing some parts...",[]],["The frame has some damage...","The frame has some damage...",[]],["Some of the parts are not working...","Some of the parts are not working...",[]],["I just got my order and it is not right...","I just got my order and it is not right...",[]],["A combination of the above...","A combination of the above...",[]]]],["I have had my bike a while, but now something is not working...","I have had my bike a while, but now something is not working...",[["I have a shifting issue...","I have a shifting issue...",[]],["I have a problem with my pedals/cranks...","I have a problem with my pedals/cranks...",[]],["I have a problem with my brakes...","I have a problem with my brakes...",[]],["I have an issue with my wheels...","I have an issue with my wheels...",[]],["My lights are not working right...","My lights are not working right...",[]],["I have a motor power issues...","I have a motor power issues...",[]],["I am getting an Error Codes...","I am getting an Error Codes...",[]]]],["I need some information about parts on my bike...","I need some information about parts on my bike...",[["Display Operation","Display Operation",[]],["Model Specifications","Model Specifications",[]]]],["I need to order some parts for my bike...","I need to order some parts for my bike...",[]],["I am having trouble putting my bike together...","I am having trouble putting my bike together...",[["Instructions","Instructions",[]],["Problems","Problems",[["item 1","item 1"],["item 2","item 2"]]]]],["I would like to order another bike","I would like to order another bike",[]],["I have a flat tire","I have a flat tire",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"65000159925","subcategory_id":"helpdesk_ticket_custom_field_cf_issue_1546960_65000159925","item_id":"helpdesk_ticket_custom_field_cf_component_1546960_65000159925"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_order_number_current_owner_1546960-label " for="helpdesk_ticket_cf_order_number_current_owner_1546960">Order Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_number_current_owner_1546960]" id="helpdesk_ticket_custom_field_cf_order_number_current_owner_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_bike_model_1546960-label " for="helpdesk_ticket_cf_bike_model_1546960">Bike Model</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_bike_model_1546960]" id="helpdesk_ticket_custom_field_cf_bike_model_1546960"><option value="">...</option> <option data-id="65000190470" value="500 Series">500 Series</option> <option data-id="65000211109" value="700 Series">700 Series</option> <option data-id="65000211110" value="Cafe Cruiser">Cafe Cruiser</option> <option data-id="65000214255" value="CF Racer 1">CF Racer 1</option> <option data-id="65000190474" value="LMT'D">LMT'D</option> <option data-id="65000215838" value="LMT'D V2">LMT'D V2</option> <option data-id="65000211508" value="Portola">Portola</option> <option data-id="65000190475" value="Prodigy">Prodigy</option> <option data-id="65000199320" value="Prodigy XC (MTB)">Prodigy XC (MTB)</option> <option data-id="65000211509" value="Prodigy V2">Prodigy V2</option> <option data-id="65000215294" value="Revv 1">Revv 1</option> <option data-id="65000209541" value="Rift">Rift</option> <option data-id="65000211513" value="Roadster Ghost">Roadster Ghost</option> <option data-id="65000190466" value="Roadster V2">Roadster V2</option> <option data-id="65000197181" value="Roadster V2 Gravel">Roadster V2 Gravel</option> <option data-id="65000215839" value="Roadster V3">Roadster V3</option> <option data-id="65000208683" value="Turris">Turris</option> <option data-id="65000190468" value="Core-5">Core-5</option> <option data-id="65000211112" value="Accessories">Accessories</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_mileage_1546960-label " for="helpdesk_ticket_cf_mileage_1546960">Mileage</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_mileage_1546960]" id="helpdesk_ticket_custom_field_cf_mileage_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_bike_serial_number_1546960-label " for="helpdesk_ticket_cf_bike_serial_number_1546960">Bike Serial Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_bike_serial_number_1546960]" id="helpdesk_ticket_custom_field_cf_bike_serial_number_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_model791907_1546960-label " for="helpdesk_ticket_cf_model791907_1546960">Model you wish to purchase</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model791907_1546960]" id="helpdesk_ticket_custom_field_cf_model791907_1546960"><option value="">...</option> <option data-id="65000214862" value="700 Step-Through (ST) in Cloud White">700 Step-Through (ST) in Cloud White</option> <option data-id="65000214863" value="700 Step-Through (ST) in Matte Indigo">700 Step-Through (ST) in Matte Indigo</option> <option data-id="65000214864" value="700 Step-Through (ST) in Graphite Gray">700 Step-Through (ST) in Graphite Gray</option> <option data-id="65000214865" value="700 Step-Over (XR) in Cloud White">700 Step-Over (XR) in Cloud White</option> <option data-id="65000214866" value="700 Step-Over (XR) in Matte Indigo">700 Step-Over (XR) in Matte Indigo</option> <option data-id="65000214867" value="700 Step-Over (XR) in Graphite Gray">700 Step-Over (XR) in Graphite Gray</option> <option data-id="65000214868" value="Cafe Cruiser Step-Through (ST) in Matte Carbon">Cafe Cruiser Step-Through (ST) in Matte Carbon</option> <option data-id="65000214869" value="Cafe Cruiser Step-Through (ST) in Matte Indigo">Cafe Cruiser Step-Through (ST) in Matte Indigo</option> <option data-id="65000214870" value="Cafe Cruiser Step-Through (ST) in Gloss Latte">Cafe Cruiser Step-Through (ST) in Gloss Latte</option> <option data-id="65000214871" value="Cafe Cruiser Step-Over (XR) in Matte Carbon">Cafe Cruiser Step-Over (XR) in Matte Carbon</option> <option data-id="65000214872" value="Cafe Cruiser Step-Over (XR) in Matte Indigo">Cafe Cruiser Step-Over (XR) in Matte Indigo</option> <option data-id="65000214873" value="Cafe Cruiser Step-Over (XR) in Gloss Latte">Cafe Cruiser Step-Over (XR) in Gloss Latte</option> <option data-id="65000215764" value="LMT'D V2 (ST) in Brushed Copper">LMT'D V2 (ST) in Brushed Copper</option> <option data-id="65000215765" value="LMT'D V2 (ST) in Charcoal Satin">LMT'D V2 (ST) in Charcoal Satin</option> <option data-id="65000215766" value="LMT'D V2 (ST) in Snowstorm">LMT'D V2 (ST) in Snowstorm</option> <option data-id="65000215767" value="LMT'D V2 (XR) in Brushed Copper">LMT'D V2 (XR) in Brushed Copper</option> <option data-id="65000215768" value="LMT'D V2 (XR) in Charcoal Satin">LMT'D V2 (XR) in Charcoal Satin</option> <option data-id="65000215769" value="LMT'D V2 (XR) in Snowstorm">LMT'D V2 (XR) in Snowstorm</option> <option data-id="65000214874" value="Rift Step-Through (ST) in Graphite Gray">Rift Step-Through (ST) in Graphite Gray</option> <option data-id="65000214875" value="Rift Step-Through (ST) in Forest Green">Rift Step-Through (ST) in Forest Green</option> <option data-id="65000214876" value="Rift Step-Through (ST) in Arctic White">Rift Step-Through (ST) in Arctic White</option> <option data-id="65000214877" value="Rift Step-Over (XR) in Graphite Gray">Rift Step-Over (XR) in Graphite Gray</option> <option data-id="65000214878" value="Rift Step-Over (XR) in Forest Green">Rift Step-Over (XR) in Forest Green</option> <option data-id="65000214879" value="Rift Step-Over (XR) in Arctic White">Rift Step-Over (XR) in Arctic White</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_shipping_address813142_1546960-label " for="helpdesk_ticket_cf_shipping_address813142_1546960">Shipping Address</label> <div class="controls "> <textarea class=" required paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_shipping_address813142_1546960]" id="helpdesk_ticket_custom_field_cf_shipping_address813142_1546960"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_billing_address27772_1546960-label " for="helpdesk_ticket_cf_billing_address27772_1546960">Billing Address (If different from shipping)</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_billing_address27772_1546960]" id="helpdesk_ticket_custom_field_cf_billing_address27772_1546960"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_colorado_id_number_1546960-label " for="helpdesk_ticket_cf_colorado_id_number_1546960">Colorado ID Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_colorado_id_number_1546960]" id="helpdesk_ticket_custom_field_cf_colorado_id_number_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_order_number_pg_1546960-label " for="helpdesk_ticket_cf_order_number_pg_1546960">Order Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_number_pg_1546960]" id="helpdesk_ticket_custom_field_cf_order_number_pg_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_order_number_battery_1546960-label " for="helpdesk_ticket_cf_order_number_battery_1546960">Order Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_number_battery_1546960]" id="helpdesk_ticket_custom_field_cf_order_number_battery_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_battery_serial_number_1546960-label " for="helpdesk_ticket_cf_battery_serial_number_1546960">Battery Serial Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_battery_serial_number_1546960]" id="helpdesk_ticket_custom_field_cf_battery_serial_number_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_bike_serial_number983687_1546960-label " for="helpdesk_ticket_cf_bike_serial_number983687_1546960">Bike Serial Number</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_bike_serial_number983687_1546960]" id="helpdesk_ticket_custom_field_cf_bike_serial_number983687_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_model_cp_1546960-label " for="helpdesk_ticket_cf_model_cp_1546960">Product</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model_cp_1546960]" id="helpdesk_ticket_custom_field_cf_model_cp_1546960"><option value="">...</option> <option data-id="65000214783" value="700 Series">700 Series</option> <option data-id="65000214784" value="Cafe Cruiser">Cafe Cruiser</option> <option data-id="65000214785" value="CF Racer1">CF Racer1</option> <option data-id="65000214787" value="LMT'D V2">LMT'D V2</option> <option data-id="65000214788" value="Portola">Portola</option> <option data-id="65000214789" value="Prodigy">Prodigy</option> <option data-id="65000214790" value="Prodigy V2">Prodigy V2</option> <option data-id="65000214791" value="Revv 1">Revv 1</option> <option data-id="65000215832" value="Roadster V3">Roadster V3</option> <option data-id="65000214794" value="Turris">Turris</option> <option data-id="65000214795" value="Accessories">Accessories</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_youtube_channel_url_1546960-label " for="helpdesk_ticket_cf_youtube_channel_url_1546960">YouTube Channel URL (only needed for content providers)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_youtube_channel_url_1546960]" id="helpdesk_ticket_custom_field_cf_youtube_channel_url_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_instagram_channel_url_1546960-label " for="helpdesk_ticket_cf_instagram_channel_url_1546960">Instagram Channel URL (only needed for content providers)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_instagram_channel_url_1546960]" id="helpdesk_ticket_custom_field_cf_instagram_channel_url_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_other_social_media_channel_url_1546960-label " for="helpdesk_ticket_cf_other_social_media_channel_url_1546960">Other Social Media Channel URL (only needed for content providers)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_other_social_media_channel_url_1546960]" id="helpdesk_ticket_custom_field_cf_other_social_media_channel_url_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_lock_core_number_1546960-label " for="helpdesk_ticket_cf_lock_core_number_1546960">Lock Core Number</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_lock_core_number_1546960]" id="helpdesk_ticket_custom_field_cf_lock_core_number_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_subject_1546960-label " for="helpdesk_ticket_cf_subject_1546960">Subject of your inquiry</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_subject_1546960_65000214936" name="helpdesk_ticket[custom_field][cf_subject_1546960]"><option value="">...</option> <option value="I need to place a bulk order...">I need to place a bulk order...</option> <option value="I am a mechanic...">I am a mechanic...</option> <option value="I am a shop...">I am a shop...</option></select><div class="level_2"><label class="">Details of your inquiry</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_additional_subject_information_1546960_65000214936" name="helpdesk_ticket[custom_field][cf_additional_subject_information_1546960]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_subject_1546960_65000214936').nested_select_tag({"data_tree":[["I need to place a bulk order...","I need to place a bulk order...",[]],["I am a mechanic...","I am a mechanic...",[["Looking for technical support","Looking for technical support",[]],["Looking to become an Authorized Repair Center","Looking to become an Authorized Repair Center",[]]]],["I am a shop...","I am a shop...",[["Looking to become a dealer...","Looking to become a dealer...",[]],["Looking to place an order...","Looking to place an order...",[]],["Looking for technical assistance...","Looking for technical assistance...",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"65000214936","subcategory_id":"helpdesk_ticket_custom_field_cf_additional_subject_information_1546960_65000214936"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_shop_name_1546960-label " for="helpdesk_ticket_cf_shop_name_1546960">Name of shop (only needed for shops or mechanics)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_shop_name_1546960]" id="helpdesk_ticket_custom_field_cf_shop_name_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_web_site_url_1546960-label " for="helpdesk_ticket_cf_web_site_url_1546960">Web Site URL (only needed for content providers)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_web_site_url_1546960]" id="helpdesk_ticket_custom_field_cf_web_site_url_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_other_social_media_channel_url_1546960-label " for="helpdesk_ticket_cf_other_social_media_channel_url_1546960">Other Social Media Channel URL (only needed for content providers)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_other_social_media_channel_url_1546960]" id="helpdesk_ticket_custom_field_cf_other_social_media_channel_url_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_model_1546960-label " for="helpdesk_ticket_cf_model_1546960">Model</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_model_1546960]" id="helpdesk_ticket_custom_field_cf_model_1546960"><option value="">...</option> <option data-id="65000214063" value="500 Series">500 Series</option> <option data-id="65000214064" value="700 Series">700 Series</option> <option data-id="65000214065" value="Cafe Cruiser">Cafe Cruiser</option> <option data-id="65000214066" value="CF Racer Gravel">CF Racer Gravel</option> <option data-id="65000214067" value="CF Racer Road">CF Racer Road</option> <option data-id="65000214069" value="Core-5">Core-5</option> <option data-id="65000214070" value="LMT'D">LMT'D</option> <option data-id="65000214071" value="Portola">Portola</option> <option data-id="65000214072" value="Prodigy">Prodigy</option> <option data-id="65000214073" value="Prodigy XC">Prodigy XC</option> <option data-id="65000214074" value="Prodigy V2 Belt">Prodigy V2 Belt</option> <option data-id="65000214075" value="Prodigy V2 Chain">Prodigy V2 Chain</option> <option data-id="65000214076" value="Revv 1">Revv 1</option> <option data-id="65000214077" value="Rift">Rift</option> <option data-id="65000214078" value="Roadster Ghost">Roadster Ghost</option> <option data-id="65000214079" value="Roadster">Roadster</option> <option data-id="65000214080" value="Roadster V2">Roadster V2</option> <option data-id="65000214081" value="Roadster V2 Gravel">Roadster V2 Gravel</option> <option data-id="65000214111" value="Turris">Turris</option> <option data-id="65000214068" value="Accessories">Accessories</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_name_of_bike_owner_1546960-label " for="helpdesk_ticket_cf_name_of_bike_owner_1546960">Name of bike owner (only needed for shops and mechanics)</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_name_of_bike_owner_1546960]" id="helpdesk_ticket_custom_field_cf_name_of_bike_owner_1546960" /> </div> </div>