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How can we assist you today? (please read and select the correct category, incorrect categories will cause delays or a new submission)
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Product Support Regarding an Ebike I Have Received
Product Support Regarding an Accessory
Transit & Shipping Questions, Product I Have Not Yet Received
Sales, Product Details, and General Inquiries
State Incentive Sales Programs
Affiliates & Partnerships Inquiries
<div class="control-group ticket_section"> <label class=" required control-label cf_tech_support_topic_1546960-label " for="helpdesk_ticket_cf_tech_support_topic_1546960">How can we assist you?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_tech_support_topic_1546960]" id="helpdesk_ticket_custom_field_cf_tech_support_topic_1546960"><option value="">...</option> <option data-id="65000218700" value="Electrical Issue (motor, battery, error codes, etc)">Electrical Issue (motor, battery, error codes, etc)</option> <option data-id="65000218701" value="Mechanical Issue (tires, brakes, spokes, noises, etc)">Mechanical Issue (tires, brakes, spokes, noises, etc)</option> <option data-id="65000218702" value="Assembly or Unboxing Issue (questions or issues when first building your bike)">Assembly or Unboxing Issue (questions or issues when first building your bike)</option> <option data-id="65000218728" value="Part Compatibility Questions">Part Compatibility Questions</option> <option data-id="65000218729" value="Replacement Keys">Replacement Keys</option> <option data-id="65000218737" value="Return Inquiries">Return Inquiries</option> <option data-id="65000218704" value="Other, none of the above">Other, none of the above</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_bike_model_1546960-label " for="helpdesk_ticket_cf_bike_model_1546960">Ebike Model</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_bike_model_1546960]" id="helpdesk_ticket_custom_field_cf_bike_model_1546960"><option value="">...</option> <option data-id="65000218708" value="Portola">Portola</option> <option data-id="65000218709" value="Roadster V3">Roadster V3</option> <option data-id="65000218710" value="Vorsa">Vorsa</option> <option data-id="65000218711" value="Prodigy V2">Prodigy V2</option> <option data-id="65000218712" value="Trailrush">Trailrush</option> <option data-id="65000218713" value="CF Racer1">CF Racer1</option> <option data-id="65000218714" value="Revv1 FS">Revv1 FS</option> <option data-id="65000218715" value="Revv1 HT">Revv1 HT</option> <option data-id="65000218716" value="Revv1 DRT">Revv1 DRT</option> <option data-id="65000218717" value="500 Series (discontinued)">500 Series (discontinued)</option> <option data-id="65000218718" value="700 Series (discontinued)">700 Series (discontinued)</option> <option data-id="65000219051" value="Cafe Cruiser (discontinued)">Cafe Cruiser (discontinued)</option> <option data-id="65000218719" value="Roadster V2 (discontinued)">Roadster V2 (discontinued)</option> <option data-id="65000218720" value="Roadster V2 Gravel (discontinued)">Roadster V2 Gravel (discontinued)</option> <option data-id="65000218721" value="Core5 (discontinued)">Core5 (discontinued)</option> <option data-id="65000218722" value="LMT'D (discontinued)">LMT'D (discontinued)</option> <option data-id="65000218723" value="LMT'D V2 (discontinued)">LMT'D V2 (discontinued)</option> <option data-id="65000218724" value="Prodigy (discontinued)">Prodigy (discontinued)</option> <option data-id="65000218725" value="Prodigy XC (discontinued)">Prodigy XC (discontinued)</option> <option data-id="65000218726" value="Turris (discontinued)">Turris (discontinued)</option> <option data-id="65000218727" value="Rift (discontinued)">Rift (discontinued)</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_serial_number723035_1546960-label " for="helpdesk_ticket_cf_serial_number723035_1546960">Serial Number (located next to the barcode on the underside of the frame)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number723035_1546960]" id="helpdesk_ticket_custom_field_cf_serial_number723035_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_order_number443536_1546960-label " for="helpdesk_ticket_cf_order_number443536_1546960">Order Number (please check your email history, or spam for the order #)</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_order_number443536_1546960]" id="helpdesk_ticket_custom_field_cf_order_number443536_1546960" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_mileage294295_1546960-label " for="helpdesk_ticket_cf_mileage294295_1546960">Mileage (please check the odometer on your display)</label> <div class="controls "> <input class=" required number section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_mileage294295_1546960]" id="helpdesk_ticket_custom_field_cf_mileage294295_1546960" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_transit_question_category_1546960-label " for="helpdesk_ticket_cf_transit_question_category_1546960">How can we help?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_transit_question_category_1546960]" id="helpdesk_ticket_custom_field_cf_transit_question_category_1546960"><option value="">...</option> <option data-id="65000218731" value="When will my item ship?">When will my item ship?</option> <option data-id="65000218732" value="I am having trouble receiving my item or it is lost in transit.">I am having trouble receiving my item or it is lost in transit.</option> <option data-id="65000218733" value="What type of shipping options are available?">What type of shipping options are available?</option> <option data-id="65000218734" value="Other">Other</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_sales_questions_product_type_1546960-label " for="helpdesk_ticket_cf_sales_questions_product_type_1546960">What product do you have questions about?</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sales_questions_product_type_1546960]" id="helpdesk_ticket_custom_field_cf_sales_questions_product_type_1546960"><option value="">...</option> <option data-id="65000218696" value="Ebikes">Ebikes</option> <option data-id="65000218697" value="Accessories">Accessories</option> <option data-id="65000218698" value="Parts">Parts</option> <option data-id="65000218730" value="Replacement Keys">Replacement Keys</option> <option data-id="65000218699" value="Other">Other</option></select> </div> </div>
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