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Knowledge base
FAQs
Ordering
5
Safely Transporting Ebikes
PayPal Payment Options
Ordering a Ride1Up Ebike
Affirm Financing
SplitIt Payment Option
Product
9
Battery Display: Voltage and Percentage Readouts
Ascending Hills with an Ebike
Where are Ride1Up Ebikes Designed, Manufactured, and Assembled?
Motor Assist: Cadence Sensor, Torque Sensor, and Throttle
Bike and Rack Weight Capacity and Dual Passenger Options
View all 9
Shipping
4
Multi-Piece Shipments
Do Ebike Deliveries Require a Signature?
Can I Change My Shipping Date?
Delivery Address Changes
Warranty
2
Warranty Terms
Extended Warranty Options
Returns
1
RETURNS: Return Process/How To Request A Return ( Return Shipping Costs & Additional Info )
Partner Program
3
Being a Ride1Up Ambassador
Affiliate Portal: Now TUNE Partner Program
Ride1Up Partner Program
Model Specific Guides
Portola
7
Portola Assembly
What battery cells does the Portola use?
Portola Controller Access
Portola Handlebar Install and Headset Adjustment
Replacing the Portola Frame Latch
View all 7
Roadster v3
7
Roadster v3: Class 3 Unlock Instructions
Roadster V3 Rear Wheel Removal
Roadster V3 Motor Controller/Bottom Bracket (Torque Sensor) Removal
Roadster V3 Display Overview
Add-on Battery Installation: Roadster V3
View all 7
Vorsa
7
Vorsa Assembly
Vorsa: Multi-Class Speed System (Off-Road Mode)
VORSA Start-Up & Display Overview
Vorsa Battery Sleep Mode
Vorsa FindMy Set-Up for iOS Devices
View all 7
Revv1
16
Revv 1: Assembly FS & HT
Revv 1: DRT Assembly
Revv 1: Multi-Class Speed System (Off-Road Mode)
Revv 1 Display Reset Instructions
Revv1: Rear Wheel Removal
View all 16
Prodigy V1 & V2
4
Prodigy Assembly
Prodigy: Motor Access
Prodigy v2 Assembly
Prodigy V2 CVT Rear Wheel Removal
CF Racer1
7
CF Racer1 Assembly
CF1 Display Overview
Add-on Battery Installation: CF Racer1
CF Racer1 Roadside Flat Repair
CF Racer1 Controller Access
View all 7
TrailRush
3
TrailRush Assembly
TrailRush Owners Manual
TrailRush Display Manual
Accessories
13
Assembly Instructions for the Connect+ Basket
Assembly Instructions for the Connect+ Insulated Cooler
Assembly Instructions for the Connect+ Large Cargo Basket
Assembly Instructions for the Connect+ Passenger Kit
Assembly Instructions for the Connect+ Pet Carrier
View all 13
Roadster V2 (discontinued)
13
Roadster v2 Assembly
All About your Belt
Roadster v2: Rear Wheel and Belt Removal
Roadster V2 Cog Replacement
Roadster v2 & Gravel Roadster: Controller Access
View all 13
500 Series (discontinued)
2
500 Series Assembly
500 Series ST: Controller Access
700 Series (discontinued)
4
700 Series Assembly
700 Series & Cafe Cruiser: Installing/Removing the Battery
Cafe Cruiser/700 Series: Controller Access
700 Series: Lock Cylinder Replacement
Turris (discontinued)
2
Turris Assembly
Turris Motor Cable Inspection/Replacement
LMT'D & LMT'D V2 (discontinued)
4
LMT'D V2 Assembly
LMT'D V2: Tail Light Wire Replacement
LMT'D Assembly
LMT'D Torque Sensor Removal/Replacement
Rift (discontinued)
3
Rift Assembly
Rift: Class 3 Unlock Instructions
Rift Bottom Bracket: Controller and Bottom Bracket Access
General Information
Assembly
10
General Assembly Info
LMT'D, Prodigy, & Revv1 Air Suspension Basics
Connect+ Basket Assembly
Panniers and Bungees: Installation and Use Tips
Fenders
View all 10
Maintenance
12
All About Batteries
Best Methods for Washing Your Ebike
Crank Arm Creaking or Clicking while Pedaling
Electric Bicycle Lubrication
Electric Bicycle Maintenance Intervals
View all 12
Error Codes
6
Display Error Codes Explained
Error 30 - Communication Error
Error 25: 700 Series, Cafe Cruiser, Turris, Portola, Rift, And Revv 1
Error 23 & Error 24
Error 25: 500 Series & Core-5
View all 6
Interactive Displays
3
Core-5, Turris, 500 Series, Portola, and Cafe Cruiser Display
700 Series, LMT'D, LMT'D V2 and Rift Display
Roadster v2: Display Installation
Motor
4
Rear Wheel and Motor Noises
How to Remove the Rear Wheel
Motor Types and Motor Wattage Ratings
Motor Stator Replacement
Mechanical Components
6
Bottom Bracket Replacement (external cadence sensor)
Chain Falls Off While Riding
Common Hardware sizes and how to measure them
Derailleur Hanger: Replacement or repair
Replacing Damaged Cranks Arms
View all 6
Product Specs
4
Range Questions and Testing
Spoke Specifications, Adjustment, and Replacement
Product Manual(s): All Models
Serial Number Info
Troubleshooting
11
Core-5 & LMT'D: Battery unlatched while riding
How do you turn on the headlight and taillight?
Kickstand Adjustment and Troubleshooting
Advanced Ebike Troubleshooting
Core-5 & LMT'D: Controller Access
View all 11
Ordering
5
Can I pay with 2 Credit Cards?
Choosing the best frame size and style
Coupons, Promotions and Discounts
International Orders
Shipping Questions