Ordering 5

• Can I upgrade my bikes battery for an extra fee?
• Handlebars - can I customize?
• Electric Bike Racks and Cargo Carriers - Advice and Recommendations
• Can I Test Ride A Ride1UP Electric Bike?
• Can I finance my Ride1UP electric bike?

Product 15

• Is my Ride1UP electric bike's rear rack compatible with a child seat?
• Where are the bikes designed? Where are they manufactured and assembled?
• What is the expected lifespan of the battery?
• Does the bike need to be charged when it first arrives?
• Pedal Assist: Cadence vs Torque vs Throttle

View all 15

Shipping 9

• I ordered 2 bikes, will my bikes ship together?
• Will my bike delivery require a signature?
• When is my bike shipping?
• Can you ship to my country?
• My tracking number is not showing any movement, when will my bike arrive?

View all 9

Warranty 3

• I dont want to get my bike assembled or certified by a mechanic - what is my warranty status?
• Where can I find the warranty terms?
• Extended Warranty Options

Other 7

• How can I become a Ride1UP Affiliate or Ambassador?
• I lost my keys, how do I replace them?
• How much assembly is required?
• Stolen Bike
• Ride1UP Electric Skate Board Support and Components

View all 7

Roadster 7

• Roadster V2 Assembly
• Roadster V2 All About The Belt
• Roadster V2 Rear Wheel Removal (Belt Removal)
• Roadster V2 brake adjustment and replacement pads
• Roadster V2 Cog Replacement

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Core 5 3

• Core-5 Assembly
• Core-5 Rack and Fenders
• Core-5 Motor Not Working

500 Series 4

• 500 Series Assembly
• Can I purchase a 500 series rack/fenders separately?
• Accessing Controller of 500 Series ST frame
• 500 Series Motor Not Working

Cafe Cruiser 2

• Cafe Cruiser Assembly
• Cafe Cruiser Passenger Kit Install & Use

700 Series 8

• 700 Series Assembly
• 700 Series Routing Hydraulic Brake Line
• Adjusting Preload/Compression on fork
• How to remove 700 battery with broken knob/ knob install.
• 700 Series Motor Not Working

View all 8

LMT'D 5

• LMT'D Assembly
• LMT'D Air Fork Suspension - Shock Settings and Info on Adding Air
• LMT'D Motor Not Working
• LMT'D with Torque Sensor Assembly
• LMT'D Bottom Bracket Torque Sensor

Prodigy 2

• Prodigy Assembly
• Prodigy Brose Allround Display

Assembly 6

• General Assembly Info
• Bike Shops, Mechanics, Service and Assembly
• Chain tangled, do I need to remove my chain or wheel to fix?
• Cone Shaped Spacer Stuck on Fork
• Wire & Cable Routing

View all 6

Brakes 2

• Rubbing or Noisy Brakes
• Brake pads too close, can't fit rotor in

Error Codes 6

• Error Codes Explained
• Error 25 700 series with Shimano Brakes
• Error 30 - Communication Error
• Error 23 & Error 24
• Error 25 - 500 Series & Core-5

View all 6

Fenders 1

• Adjusting Fenders

Interactive Displays 5

• Cafe Cruiser, 500 Series & Core-5 Display
• 700 Series and LMT'D Display
• Electric Bike Battery Display: Voltage and Percentage Readouts
• Speedometer or Odometer Issues
• Roadster V2 Display Install Best Practices

Maintenance 11

• 500 Series & Core-5 - Rear Brake Caliper Adjustment
• Can I Wash My eBike? Best Methods and Practices
• Checking Mechanical Components
• Electric Bicycle Lubrication
• Electric Bike Safety Check

View all 11

Motor 4

• Rear Wheel and Motor Noises
• Removing The Rear Wheel
• What's in a Motor? Motor Types and Motor Ratings in Watts.
• Motor Stator Replacement

Mechanical Components 7

• Broken Kickstand on your Electric Bike? Let us help you.
• Chain comes off of rear sprocket while riding.
• Crank arms, chain ring, damaged, misaligned? What do I do?
• Creaking Noise or Clicking from Crank Arms while Pedaling
• Replacement Derailleur Hanger

View all 7

Product Specs 3

• Ride1UP Electric Bikes - Why am I getting less range?
• Spokes - Ride1UP Electric Bike Spoke Adjustment/Replacement
• Top Speed or Max Assisted Speed

Troubleshooting 10

• Replacing Your Internal Controller
• Charging Your Battery
• Core-5 or LMT'D - Battery unlatched while riding
• How do you turn on the headlight and taillight?
• Riding Up Hills on an Ebike: Rider Ability, Angle, Length, Amps, and Weight.

View all 10

Owners Docs 3

• Warranty Info
• Digital Owners Documents
• Serial Number - Where is it, why do I need it?

Cancellations 1

• Cancelling your order

Ordering 11

• Coupons, Promotions and Discounts
• Finding the right size bike
• International Orders
• Locks, Security, Theft, Alarms
• Models Compared - Major Differences and Key Aspects

View all 11

Returns 2

• Return Process
• Sell your eBike locally - Advice and Recommendations