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Knowledge base
FAQs
Ordering
5
Can I Customize my Ebike on the Website?
Can I Customize the Handlebars
Ebike Car Rack Advice
Ride1Up Test Rides
PayPal Payment Options
Product
17
Dual Passenger Options
Battery Display: Voltage and Percentage Readouts
Ascending Hills with an Ebike
Do I Need to Charge my Bike Once Assembled?
Where are Ride1Up Ebikes Designed, Manufactured, and Assembled?
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Shipping
9
Multi-Piece Shipments
Do Ebike Deliveries Require a Signature?
When is my bike shipping?
Shipping Options
My Tracking Number Is Not Showing Movement
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Warranty
3
Self-Assembly Warranty Status Info
Warranty Terms
Extended Warranty Options
Other
7
Being a Ride1Up Partner or Ambassador
Lost Keys and Replacement Options
How much assembly is required?
My Bike Was Stolen
Electric Skateboard (Discontinued): Replacement Parts
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Model Specific
Roadster
10
Roadster v2 Assembly
Roadster V2 All About The Belt
Roadster v2: Rear Wheel and Belt Removal
Roadster V2 Cog Replacement
Roadster v2: Add-On Battery Installation
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Core 5
2
Core-5 Assembly
Core-5: Motor Not Working
500 Series
3
500 Series Assembly
500 Series ST: Controller Access
500 Series: Motor Not Working
Turris
2
Turris Assembly
Turris Motor Cable Inspection/Replacement
Cafe Cruiser
1
Cafe Cruiser Assembly
700 Series
6
700 Series Assembly
700 Series: Broken Battery Knob
Motor Not Working: 700 Series and Cafe Cruiser
700 Series & Cafe Cruiser: Installing/Removing the Battery
Cafe Cruiser/700 Series: Controller Access
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LMT'D
2
LMT'D: Motor Not Working
LMT'D Assembly
Revv1
8
Revv 1 Assembly
Revv 1: Multi-Class Speed System (Off-Road Mode)
Revv 1: Rear Wheel Removal
Revv 1 Rear Rack Installation
Revv 1 transfer/remove freewheel & brake rotor
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Prodigy
4
Prodigy Assembly
Prodigy Brose Allround Display
Prodigy: Motor Access
Prodigy v2 Assembly
Rift
2
Rift Assembly
Rift: Class 3 Unlock Instructions
Portola
4
Portola Assembly
What battery cells does the Portola use?
Portola Controller Access
Portola Handlebar Install and Headset Adjustment
CF Racer1
0
Tech Support
Assembly
8
General Assembly Info
LMT'D & Prodigy Air Fork Suspension
Bike Shops, Mechanics, Service and Assembly
Connect+ Front Rack Installation
Connect+ Basket Installation
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Brakes
2
Rubbing or Noisy Brakes
Brake Rotor Replacement
Error Codes
6
Error Codes Explained
Error 30 - Communication Error
Error 25: Tektro & Zoom Hydraulic Brakes
Error 23 & Error 24
Error 25: 500 Series & Core-5
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Interactive Displays
3
Core-5, Turris, 500 Series, Portola, and Cafe Cruiser Display
700 Series, LMT'D and Rift Display
Roadster v2: Display Installation
Maintenance
13
500 Series & Core-5: Rear Brake Caliper Adjustment
Battery and Charging Information
Battery Long-Term / Winter Storage
Best Methods for Washing Your Ebike
Crank Arm Creaking or Clicking while Pedaling
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Motor
4
Rear Wheel and Motor Noises
How to Remove the Rear Wheel
Motor Types and Motor Wattage Ratings
Motor Stator Replacement
Mechanical Components
4
Chain Falls Off While Riding
Derailleur Hanger: Replacement or repair
Replacing your Damaged Cranks Arms
Resetting Shifter Gear Indicator
Product Specs
3
Range Questions and Testing
Spoke Specifications, Adjustment, and Replacement
Top Speed or Max Assisted Speed
Troubleshooting
10
Replacing Your Internal Controller
Core-5 & LMT'D: Battery unlatched while riding
Speedometer or Odometer Issues
How do you turn on the headlight and taillight?
Bottom Bracket Wired Sensor - LMT'D, Roadster V2 & Gravel Roadster
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General
Owners Docs
2
Product Manual(s): All Models
Serial Number Info
Cancellations
1
Order Cancellations
Ordering
11
Changing the Stem or Handlebars
Choosing the best frame size and style
Coupons, Promotions and Discounts
Electric Bike Models Compared - Major Differences and Key Aspects
Failed Orders How to resolve payment issues
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Returns
2
Return Process
Selling Your Ebike: Advice and recommendations
Partner Program
1
Ride1Up Partner Program