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Knowledge base
FAQs
Ordering
4
Can I Customize or Upgrade my Bike for an Extra Fee?
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
Can I Test Ride A Ride1UP Electric Bike?
PayPal Checkout and Financing Options
Product
16
Is my Ride1UP electric bike's rear rack compatible with a child seat?
Electric Bike Battery Display: Voltage and Percentage Readouts
Riding Up Hills on an Ebike: Rider Ability, Angle, Length, Amps, and Weight.
Where are the bikes designed? Where are they manufactured and assembled?
What Is The Expected Lifespan Of The Battery?
View all 16
Shipping
9
I Ordered Multiple Items, Will They Ship Together?
Will My Bike Delivery Require A Signature?
When is my bike shipping?
Can you ship to my country?
My Tracking Number Is Not Showing Movement - When Will my Bike Arrive?
View all 9
Warranty
3
I dont want to get my bike assembled or certified by a mechanic - what is my warranty status?
Where can I find the warranty terms?
Extended Warranty Options
Other
7
How Can I Become A Ride1Up Partner Or Ambassador?
I lost my keys, how do I replace them?
How much assembly is required?
Stolen Bike
Ride1UP Electric Skate Board Support and Components
View all 7
Model Specific
Roadster
8
Roadster V2 Assembly
Roadster V2 All About The Belt
Roadster V2 Cog Replacement
Roadster V2 Add-On Battery Installation
Roadster V2 Motor Not Working
View all 8
Core 5
3
Core-5 Assembly
Core-5 Rack and Fenders
Core-5 Motor Not Working
500 Series
3
500 Series Assembly
Accessing Controller of 500 Series ST frame
500 Series Motor Not Working
Turris
1
Turris Assembly
Cafe Cruiser
2
Cafe Cruiser Assembly
Cafe Cruiser Passenger Kit Install & Use
700 Series
5
700 Series Assembly
700 Series: Broken Battery Knob
700 Series & Cafe Cruiser Motor Not Working
700 Series & Cafe Cruiser Battery Installing and Removing
700 Controller Access
LMT'D
2
LMT'D Motor Not Working
LMT'D with Torque Sensor Assembly
Revv1
4
Revv 1 Assembly
How Fast Does The Revv 1 Go?
Revv 1: Multi-Class Speed System (Off-Road Mode)
Revv 1 Rear Wheel Removal
Prodigy
3
Prodigy Assembly
Prodigy Brose Allround Display
Prodigy Motor Access
Rift
2
Rift Assembly
Rift Class 3 Unlock Instructions
Tech Support
Assembly
6
General Assembly Info
LMT'D & Prodigy Air Fork Suspension
Bike Shops, Mechanics, Service and Assembly
Connect+ Front Rack Install
Connect+ Basket Install
View all 6
Brakes
1
Rubbing or Noisy Brakes
Error Codes
6
Error Codes Explained
Error 30 - Communication Error
Error 25 - Turris, Cafe Cruiser, 700 Series & LMT'D (Cadence Version) Tektro & Zoom Hydraulic Brakes
Error 23 & Error 24
Error 25 - 500 Series & Core-5
View all 6
Interactive Displays
3
Core-5, Turris, 500 Series, and Cafe Cruiser Display
700 Series, LMT'D and Rift Display
Roadster V2 Display Install Best Practices
Maintenance
12
500 Series & Core-5 - Rear Brake Caliper Adjustment
Can I Wash My eBike? Best Methods and Practices
Creaking Noise or Clicking from Crank Arms while Pedaling
Electric Bicycle Lubrication
Electric Bicycle Maintenance Intervals
View all 12
Motor
4
Rear Wheel and Motor Noises
How to Remove the Rear Wheel
What's in a Motor? Motor Types and Motor Ratings in Watts.
Motor Stator Replacement
Mechanical Components
5
Broken Kickstand on your Electric Bike? Let us help you.
Chain comes off of rear sprocket while riding.
Crank arms, chain ring, damaged, misaligned? What do I do?
Replacement Derailleur Hanger
Resetting Shifter Gear Indicator
Product Specs
3
Ride1UP Electric Bikes - Why am I getting less range?
Spokes - Ride1UP Electric Bike Spoke Adjustment/Replacement
Top Speed or Max Assisted Speed
Troubleshooting
10
Replacing Your Internal Controller
Core-5 or LMT'D - Battery unlatched while riding
Speedometer or Odometer Issues
How do you turn on the headlight and taillight?
LMT'D, Roadster V2 & Gravel Bottom Bracket Wired Sensor
View all 10
General
Owners Docs
3
Warranty Info
Digital Owners Documents
Serial Number - Where is it, why do I need it?
Cancellations
1
Cancelling your order
Ordering
11
Coupons, Promotions and Discounts
Electric Bike Models Compared - Major Differences and Key Aspects
Finding the right size bike
International Orders
Locks, Security, Theft, Alarms
View all 11
Returns
2
Return Process
Sell your eBike locally - Advice and Recommendations
Partner Program
1
Ride1Up Partner Program