How to get the most out of your Ride1UP electric bike battery...


Charging Your Battery

Charging basics:

  1. Only use the provided OEM Ride1up charger.
  2. Plug your charger in to a grounded outlet first (LED will turn GREEN).
  3. Visually inspect the charger's tip and charge port for damage or moisture, 
    1. If you see any damage contact support with pictures:
  4. If in good condition and dry, carefully plug the charger into the charge port (LED will turn RED to indicate charging). 
  5. Charger will be warm and may take 4-8hrs to finish charging.
  6. Unplug when charging is complete (the LED will turn GREEN to indicate a full charge). 
  7. Close the charger port cover after disconnecting your charger. Always keep this closed when not charging.

Battery Longevity

Our batteries are rated for 800-1000 charge cycles. One cycle is counted as charging the battery from 0 percent to 100 percent. Follow the best battery practices recommended to get the most out of your battery. To maximize battery life, there are some things you want to do, and there are some things you definitely don't want to do!

What to do:

  • Try to keep the battery above 30% - in general, your battery will be much happier. Think of it like being hungry: Don’t wait until you are starving to eat.

  • Charge your battery until the light on the charger turns green. Charging your battery until you have a full charge allows the BMS (Battery Management System) in the battery to balance each group of cells in the battery to each other. Keeping the cells in balance will give you the maximum range and life out of your battery.

  • If storing for longer periods of time: ensure your battery is stored with a minimum 40% and max 80% charge. Recommended storage temperatures are 50F – 77F. Storage should be done in a dry area.
    Check the battery once a month. If the battery drops to 30% or below, charge it up between 40-80%

  • Nurture your ebike and your battery! Failing to keep your battery charged or forgetting to use your ebike/check the battery levels consistently (monthly at minimum) is a sure way to damage your battery and kickstart the L-ion cell degradation process. 

What Not To Do:

  • Do not leave the battery on the charger unnecessarily or for extended periods of time after the battery has been fully charged. Doing this can expedite battery cell degradation and reduce the lifespan of your battery significantly. 

  • Avoid draining your battery completely. If your battery is nearly dead and your bike powers off, do not power the bike up or drain the battery any further. This can harm your battery and reduce its longevity over time. In this case, use leg power or wait until you get home to charge up the bike. 

  • Avoid temperature extremes! Very hot or cold temperatures can negatively affect the performance of the battery and shorten its expected life. Avoid exposing the battery to extreme cold or heat for long periods of time. 40F- 80F are ideal operating temperatures.

  • Do not leave your battery in the sun. If you have to leave your bike outside in direct sunlight for extended periods of time take your battery into a shaded place to keep it cool.

  • Always close your charge port after charging. Minimize and limit water exposure to your battery when ever possible. 

  • Make sure your battery and charge port is dry before charging.  After you ride in wet conditions and ensure that there is no moisture or debris on both the charger tip or the charging port before plugging in your bike to charge. Plugging in your battery while wet risks damage to the battery, charger and potential risk of fire or injury.

Using the Battery indicator:

Knowing the charge state of your ebikes battery can be handy when going on a ride or when putting your bike into storage. Avoid discharging below 30% to prolong the life of your battery.

 Information about your specific model can be found below.

  • LMT’D/ Core-5/ Turris 

The battery charge indicator can be found at the top center of the battery. Press the button to see the status.

100% Blue

90-50% Green

50-20% Red

20% or less flashing red

  • 700 Series/ Café Cruiser

The indicator can be found when the battery is removed from the bike on the top. Press the button to see the status.

One Red bar = 25%

One Red bar and one Green bar = 50%

One Red bar and two Green bars = 75%

One Red bar and three Green bars = 100%

  • Prodigy

The indicator can be found when the battery is removed from the bike on the side near the top. Press the lightning bolt button to see the status.

One Blue light = 20% or less

Two blue lights = 40%

Three Blue lights = 60%

Four Blue lights = 80%

Five Blue lights = 100%

  • Revv 1

Indicator can be found on the lower front right of the main battery. Press the button to see the status.

Red bar = 25%

Red bar and one Green bar = 50%

Red bar and two Green bars = 75%

Red bar and three Green bars = 100%

Cold Temperatures effect on your battery's capacity:

Just like us the electrons in your battery move slower when cold. When the temps drop below 40* f your battery will have a reduced capacity. This is normal behavior and your range will bounce back to normal when temps warm up. 

Do not charge a battery that has been allowed to go below freezing. Let the battery sit at room temperature for a few hours before charging.