How to get the most out of your Ride1UP electric bike battery...


Charging Your Battery

Charging basics:

  1. Only use the provided OEM Ride1up charger.
  2. Plug your charger in to a grounded outlet first (LED will turn GREEN).
  3. Visually inspect the charger's tip and charge port for damage or moisture, 
    1. If you see any damage contact support with pictures:
  4. If in good condition and dry, carefully plug the charger into the charge port (LED will turn RED to indicate charging). 
  5. Charger will be warm and may take 4-8hrs to finish charging.
  6. Unplug when charging is complete (the LED will turn GREEN to indicate a full charge). 
  7. Close the charger port cover after disconnecting your charger. Always keep this closed when not charging.

Battery Longevity

Our batteries are rated for 800-1000 charge cycles. One cycle is counted as charging the battery from 0 percent to 100 percent. Follow the best battery practices recommended to get the most out of your battery.

To maximize battery life, there are some things you want to do, and there are some things you definitely don't want to do!

What to do:

  • Try to keep the battery above 30% - in general, your battery will be much happier. Charge the battery just to 80% when you can help it. Think of it like being hungry: Don’t wait until you are starving to eat; and when you do eat, don’t fill up to the point of not being able to eat anymore.

  • Keep your battery between the 30-80% charge level (if you do not need 100% or will not be riding the next day). This simple rule can increase the effective lifetime of your battery. You can set a timer on your phone or use an outlet timer. The exact time will vary depending on how far depleted it is. Typically between 2-4 hours, as the battery will likely get to the suggested amount in the first few hours of charging. 

  • Nurture your bike and your battery! Failing to keep your battery charged or forgetting to use your bike/check the battery levels consistently (monthly at minimum) is a sure way to damage your battery and kickstart the L-ion cell degradation process. Batteries are expensive and ensuring to do this will keep a smile on your face and more money in your pocket!

  • If storing for longer periods: ensure your battery is stored with a minimum 40% and max 80% charge. 
    Recommended storage temperatures are 50F – 77F. Storage should be done in a dry area.
    Check the battery once a month. If the battery drops to 20% or below, charge it up between 40-80%

What Not To Do:

  • Do not leave the battery on the charger unnecessarily or for extended periods of time after the battery has been fully charged. Doing this can expedite battery cell degradation and reduce the lifespan of your battery significantly. 

  • Avoid draining your battery completely. If your battery is nearly dead and your bike powers off, do not power the bike up or drain the battery any further. This can harm your battery and reduce its longevity over time. In this case, use leg power or wait until you get home to charge up the bike. 

  • Avoid temperature extremes! Very hot or cold temperatures can negatively affect the performance of the battery and shorten its expected life. Avoid exposing the battery to extreme cold or heat for long periods of time. 40F- 80F are ideal operating temperatures.

  • Always close your charge port after charging. Minimize and limit water exposure to your battery when ever possible. 

  • Make sure your battery and charge port is dry before charging.  After you ride in wet conditions and ensure that there is no moisture or debris on both the charger tip or the charging port before plugging in your bike to charge. Plugging in your battery while wet risks damage to the battery, charger and potential risk of fire or injury.

  • Avoid charging to 100 percent as this can stress the battery. It is better to charge to 80 percent if you know a full charge is not needed. If you plan on doing a longer ride, charge the battery fully with the knowledge you will drain the battery from max capacity soon.