The serial number on your bike is crucial to have if your bike is ever stolen. Ride1UP Does not keep serial numbers on file. 

Though not required by us, You can also register it online using your serial number through a 3rd party website:

If you check your order confirmation email, you will see we recommend taking a picture of this when you receive the bike. Please review this email when you receive your bike. 

There is important information about your new Ride1UP Ebike!

1) Serial Number: When you receive your bike, take a photo of the serial number! 
  • Roadster V2, 500 Series & 700 Series
  • Serial number is on the headtube for prior generations.
  • Serial number is on downtube for newer generations.
  • Core-5 & LMT'd
  • Serial number is on the bottom bracket (you may have to gently push cables and wires aside to document).