Canada is the only country outside of the US to which Ride1UP can ship directly to.
However, some customers have imported Ride1UP eBikes to their home country!
We are unable to ship internationally at this time. You are able to import an ebike to another country but you must first verify it meets your country's standards and regulations before placing your order. All paper work must be in order in advance and this is the responsibility of you, the importer.
A freight forwarder will be required and we recommend getting an official quote before placing an order. This is best achieved by using a 3rd party freight forwarding service and processing your payment on our website with PayPal Checkout.
Transit time is approximately 3-8 business days to your domestic freight forwarder from our fulfillment center.
Customs/duty tax may be enforced. We have seen this cost vary significantly depending on the country and enforcement, so we cannot give you an estimate on this. We have seen this vary anywhere between 0-14% and charged by the freight company at the border or upon delivery. The buyer must do all of their own due diligence with respect to certifications, local regulations, etc. and we are not responsible for any duties or fees upon delivery. It is recommended to check with the shipping forwarder before placing your order so you do not incur additional charges from them when they receive your package.
NOTE: TO DELIVER USING A FREIGHT FORWARDER, PAYMENT MUST BE MADE THROUGH PAYPAL.
Examples of freight forwarding services that ship US products across the globe are:
Once a company is chosen, use the dimensions found under Shipping Information for your particular model (example below) to provide to your freight forwarder.
Giving these dimensions and delivery information to your freight forwarder allows them to provide you with a shipping cost estimate and their domestic address for us to ship your bike to within the U.S.
When you place your order with us, you must use the PayPal Checkout method to process your order. See below:
Use the domestic U.S. address that your freight forwarder provided you when entering delivery information during checkout.
This allows for delivery to your location anywhere in the world - it's that easy!
*Please note that warranty service and coverage is reduced for international orders. If an issue were to arise, mechanic labor and locally sourced parts are covered under the warranty within 30 days of delivery. Small parts or replacements often cannot be shipped to your location.