Ordering

Changing the Stem or Handlebars
Achieving an upright posture for a more relaxed ride Every open (ST) model comes stock with swept back handlebars.  Every traditional (XR) model comes st...
Thu, Aug 17, 2023 at 4:28 PM
Choosing the best frame size and style
Will this bike fit me?  When buying a bike, please check our size charts and recommended height range on our website on each of our bikes product page. Yo...
Fri, Aug 18, 2023 at 9:42 AM
Coupons, Promotions and Discounts
Promotions Page All actively discounted ebike models will be available at any point via our sales and promotions page. Open Box Ebikes We receive r...
Fri, Aug 18, 2023 at 9:36 AM
Electric Bike Models Compared - Major Differences and Key Aspects
Finding an eBike suited for you and your needs is hard! That begs the question, what are my needs? How do I plan to use my eBike? If you want to compare...
Mon, Aug 7, 2023 at 2:37 PM
Failed Orders How to resolve payment issues
Causes for failed orders Payment method Predefined credit limits International locations Inconsistencies with billing/shipping information Su...
Tue, Aug 22, 2023 at 4:12 PM
International Orders
With the exception of Canada, we are unable to ship internationally.  You are able to import an ebike to another country but you must first verify it meets...
Fri, Aug 18, 2023 at 12:28 PM
Locks and Tips to Avoid Theft
Record your serial number Learn more here: Where is my serial number on my bike? Whether you have a new or used bike, document this when you receive the ...
Thu, Aug 17, 2023 at 3:54 PM
Pre-Order Process
Pre-Orders (for out-of-stock items) Pre-orders are charged at the time of ordering. The product will be listed as “Out-of-Stock” with an estimated ship dat...
Tue, Aug 22, 2023 at 3:55 PM
Sales Tax
Most states require us to charge sales tax. In keeping up to date with current laws and regulations, we are required to charge sales tax for most localities...
Tue, Aug 22, 2023 at 4:06 PM
Shipping Questions
Shipping Cost  All bikes delivered within the contiguous United States are shipped at no cost to you. Hawaii - $400 per bike - expected time in transit ...
Thu, Jul 13, 2023 at 12:56 PM