Ordering
Ordering with Us We are a manufacturer direct-to-consumer company. This means you will get better prices without a middleman. However, there are some trade...
Mon, 28 Dec, 2020 at 10:52 AM
Shipping Cost Shipping within the Continental United States is FREE. Air Shipping to Hawaii and Alaska is $190 per bike - expected time in transit ~3-5 da...
Wed, 21 Apr, 2021 at 11:31 AM
Will this bike fit me? When buying a bike, please check our size charts and recommended height range on our website on each of our bikes product page. ...
Mon, 28 Dec, 2020 at 3:15 PM
Finding an eBike suited for you and your needs is hard! That begs the question, what are my needs? How do I plan to use my eBike? There are some fun cat...
Wed, 17 Mar, 2021 at 7:47 AM
Pre-orders (If item is out of stock) Pre-orders are charged at the time of ordering. The product will be listed “Out of Stock” with an estimated ship date....
Wed, 12 May, 2021 at 10:12 AM
We are so glad you have found us! Our business relies on you to take advantage of the best possible quality eBikes for the lowest possible price. How a...
Tue, 29 Dec, 2020 at 7:41 AM
Currently we are required to apply sales tax in 13 states shown in orange below. As an online vendor, our sales tax requirements change as our popular...
Fri, 9 Apr, 2021 at 7:38 AM
Financing Pay in 4* and PayPal Credit* are options to split up payments and are included in our checkout, so you can select the financing option that works...
Wed, 24 Mar, 2021 at 8:50 AM
Did you receive notification that your payment attempt did not go through? This can occur for multiple reasons though often it is related to the payment met...
Thu, 18 Feb, 2021 at 8:07 AM
Direct shipment is available only in North America. That said, many of our customers still enjoy their Ride1UP eBikes all over the globe! If you wanted...
Thu, 4 Mar, 2021 at 12:15 PM