If you experience an issue with your Cafe Cruiser it is always a good idea to safely glance at the display to see if there is an error code. Error codes may only be shown on the display briefly and will be very helpful in the repair process so be sure to take note of any error code you may see. The chart below will give you a good starting point to understand, troubleshoot, and resolve the error codes on your display.
Cafe Cruiser Error Codes
| CODE | ERROR | DEFINITION | SUGGESTED FIRST STEPS |
| 21 | Voltage Current Error | The battery is not supplying the required voltage to power the display and motor. This can be caused by working the internal controller, motor, and/or battery too hard in some cases (long extended climbs with the rider not pedaling hard enough). | Safely pull over and shut the bike off. Wait 5 minutes and then turn the bike back on. |
| 22 | Throttle Error | Most commonly caused by a physical hardware issue (lever stuck down, damage, etc.) | When you press and release the throttle, it should return to the original position. Check for and remove any obstructions. Check the throttle and throttle cable for damage, such as a cut or frayed cable, or loose connection point. |
| 23 | Motor Phase Error | This error might appear if you don't reconnect the cable after removing the rear wheel (for example, after changing a flat tire, or transporting your bike in or on on your vehicle). | Check the motor cable connection point by the chainstay. Check the cable connection, disconnect carefully, and make sure it is free from grit or contaminants, properly aligned, and firmly connected. |
24 | Motor communication or hall sensor error | At least one of the motor phase wires has been damaged or is temporarily disconnected. Another possible cause is damage to the motor cable as it exits the axle, perhaps if the wheel was dropped on the cable or something hit or pulled the cable. | Check the motor cable connection point by the chainstay. Check the cable connection, disconnect carefully, and make sure it is free from grit or contaminants, properly aligned, and firmly connected. Inspect for damage throughout this process. |
| 25 | EBS (Electronic Brake Shutoff) Core-5, 500 Series | This can happen often after a crash or when the bike is dropped. | Disconnect the electronic brake shut-off wire 1 at a time to determine if it is caused by 1 or both. Inspect both levers for signs of damage or lever not returning to the proper position |
| 25 | EBS (Electronic Brake Shutoff) 700 Series Tektro Brakes | This can happen often after a crash or when the bike is dropped, where in these cases . | Disconnect the electronic brake shut-off wires 1 at a time to determine if it is caused by 1 or both. Adjust the brake lever/sensor that is causing the motor to cut off. |
| 26 | Low Voltage | The battery is supplying too low a voltage to the motor controller | Check the battery voltage and terminals |
| 30 | Communication Error | There is a problem with the connection from the internal controller to the display. The display is not receiving vital information. Often, the issue is a stressed or damaged display cable; however, it can be related to the internal controller and, in rare instances, the motor. | Check the display cable for damage; tears, corrosion, etc. |
Further Resources
This chart should give you a good starting point and we have many other resources that may help.
- Cafe Cruiser/700 Series: Controller Access
- Core-5, Turris, 500 Series, Portola, and Cafe Cruiser Display
- Advanced Ebike Troubleshooting
- Product Manual(s): All Models
If your bike is still experiencing issues feel free to reach out to our knowledgeable support agents with photos and video of the issue and checks you have done for further assistance.
