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If your model is in stock, we typically ship same day (if ordered before 12pm PST) depending on volume.
Shipping Method and Tracking
We typically ship FedEx ground residential delivery. We do not ship via air or offer expedited shipment because large batteries are dangerous and cost prohibitive to be shipped on airplanes. Unfortunately, while UPS has lower rates, damaged packages were up 80% when shipping with UPS. For the best care of our bikes, we have been shipping with FedEx or other regional carriers.
One of the reasons we are able to offer an unbeatable value compared to most competition is due to our shipping methodology. We spend a bit more than most on packing our bikes as securely as possible into a box that is smaller than any eBike boxes you are likely to see (short of folding bikes). Our compact packing allows us to ship with domestic carriers under their oversize packing restrictions and other extra surcharges that other eBikes would otherwise face. This allows us to save considerably in our shipping costs. Guess what? We pass those savings directly onto to you. No one wants more of their eBike budget going to the shipping companies, so we do everything possible to avoid that.