Shipping within the Continental United States is FREE.
Air Shipping to Hawaii and Alaska is $275 per bike - expected time in transit ~3-8 days
Shipping to Canada is $100 per bike - expected time in transit ~7-10 days. Sales to Canada are in USD and the importer may or may not face import duty charges depending on Canadian customs. (We have experienced variable enforcement.)
Shipping to Mexico is $100 per bike - expected time in transit ~7-10 days . Sales to Mexico are in USD and the importer may or may not face import duty charges depending on Mexican customs. (We have experienced variable enforcement.)
Shipping to Europe. Unfortunately, we are not able to ship our bikes directly to Europe. You can use a shipping forwarder like Shipito.com to reach your country.
Depending on order volume and model availability, you can typically expect 1-5 days between ordering and shipment.
Shipping Method and Tracking
We select the lowest rate ground shipping in the United States. We allow multiple shippers to compete against each other to offer the lowest shipping price. Therefore, we typically cycle between GSO.com (west coast), FedEx and UPS depending on who offers the lowest rate and best performance. Within 1 business day of receiving your 'Order Complete' email you will receive your tracking email. Please use this number to track your shipment and have someone available during the delivery date to reduce the risk of package theft.
One of the reasons we are able to offer an unbeatable value compared to most competition is due to our shipping methodology. We spend a bit more than most on packing our bikes as securely as possible into a box that is smaller than any eBike boxes you are likely to see (short of folding bikes). Our compact packing allows us to ship with domestic carriers under their oversize packing restrictions and other extra surcharges that other eBikes would otherwise face. This allows us to save considerably in our shipping costs. Guess what? We pass those savings directly onto to you. No one wants more of their eBike budget going to the shipping companies, so we do everything possible to avoid that.