Error 30 indicates a communication issue between the display of your bike and the internal controller. Somehow, the two aren't communicating properly. Typically the issue is:
- 40% Internal Controller
- 40% Display settings or damage of the display wire connecting to the controller.
- 20% Motor or a damaged cable.
First, try resetting your display to default. This is done from the main screen by holding the middle (Power) and top (+) button on your display at the same time. Select reset to default 'yes' and hold the middle button to enter that setting. These steps can be reviewed in our display tutorials:
If you have access to another bike with same voltage please review these advanced troubleshooting steps. They often expedite the resolution: https://ride1up.freshdesk.com/a/solutions/articles/65000175620
Is the issue persisting?
Does the error happen:
- Immediately when you turn the bike on?
- If you lean the bike on the kickstand and test the throttle?
- Does it always happen when you _____________ (Use throttle, go for your usual ride).
- Is it intermittent sometimes not happening at all during your ride?
Please clear share pictures:
- Following this guide below to inspect external wires and connections (Section B).
- If you are methodical in your inspection, you will likely resolve this issue faster. When practical, follow the wire exiting the display to the controller, checking for any signs of damage.
After you have reset your display, checked external connections, and taken pictures. It is an appropriate time to contact our support team.