Error 30 indicates an communication issue between the display of your bike and the internal controller. Somehow, the two aren't communicating properly. Typically the issue is:
- 40% Internal Controller
- 40% Display settings or damage of the display wire connecting to the controller.
- 20% Motor or a damaged cable.
First, try resetting your display to default. This is done from the main screen by holding the middle (Power) and top (+) button on your display at the same time. Select reset to default 'yes' and hold the middle button to enter that setting. These steps can be reviewed in our display tutorials:
If you have access to another bike, you can potentially test the display and/or motor, which could expedite the resolution. Advanced troubleshooting steps: https://ride1up.freshdesk.com/a/solutions/articles/65000175620
Next, follow this guide on checking external wires and connections (Section B). If you are methodical in your inspection, you will likely resolve this issue faster. When practical, follow the wire exiting the display to the controller, checking for any signs of damage.
After you have checked your connections and reset your display. It is an appropriate time to contact our support team.