If you are having issues seating your battery on your 700 series, here is a helpful video

If you are still experiencing issues seating your battery please answer the following questions and provide them when you reach out to our support team: 

  • Did any event recently occur that could have caused damage to your bike? (ex. accident, fall, dropped battery etc.)
  • How long has this issue been going on for? Is it new or did you just receive the bike? 
  • Does anything look visibly cracked or damaged on the battery case or the frame? 
  • Please include pictures in your email of the battery removed from the bike showing the top of the battery including the latch area and another one showing the battery knob area.