Battery installation and removal video tutorial

If you are experiencing issues seating your battery, please contact support with information pertaining to the questions below:

  • Did any event recently occur that could have caused damage to your bike? (e.g. accident, fall, dropped battery etc.)
  • How long has this issue been going on for?  
  • Does anything look visibly cracked or damaged on the battery case or the frame? 
  • Please include pictures in your email showing the top of the battery including the latch area and the battery knob area