How can we help you today?

Solution home General Information

Troubleshooting

Troubleshooting common issues

Portola and Cafe Cruiser Throttle Issues
If you are experiencing a complete loss of power to the motor of your Portola or Cafe Cruiser while using the pedal assist and/or throttle do not worry. The...
Wed, Sep 17, 2025 at 4:17 PM

Service & Support

Seasoned Bike Mechanics Offer Expert Technical Support and Friendly Customer Service.

Learn More

1-Year Warranty*

Every Ride1Up eBike Comes With a Warranty Against Manufacturing Defects. *Terms Apply

Learn More

30-Day Returns*

We're Confident That You'll Be Thrilled! If Conditions Are Met, Send It Back For a Refund. *Terms and Model Exclusions Apply

Learn More

Free Shipping

On All Bikes to Contiguous 48 States. Direct shipping to Canada starts at $100. Exclusions Apply.

Learn More