How can we help you today?

Solution home FAQs

Returns

Return Process

RETURNS: How To Request A Return/Return Info
Returns Process & Additional Info Returns & Pre-Order Policy -Returns are only available for customers ordering in the United States within the...
Tue, Oct 21, 2025 at 1:16 PM

Service & Support

Seasoned Bike Mechanics Offer Expert Technical Support and Friendly Customer Service.

Learn More

1-Year Warranty*

Every Ride1Up eBike Comes With a Warranty Against Manufacturing Defects. *Terms Apply

Learn More

30-Day Returns*

We're Confident That You'll Be Thrilled! If Conditions Are Met, Send It Back For a Refund. *Terms and Model Exclusions Apply

Learn More

Free Shipping

On All Bikes to Contiguous 48 States. Direct shipping to Canada starts at $100. Exclusions Apply.

Learn More