Every item will always be shipped in its own individual box. 

The one exception to this is if you purchase a phone mount and a bike in the same order. 

The phone mount will be shipped inside the bike box.

If all items are in stock, they typically ship on the same date. 

If you see a delay between items, please wait 24 hours prior to contacting support.

It is likely that your item will ship the following day.

You will receive a tracking email to notify you of your bike's outgoing departure.  

Tracking For Multiple Item Orders

When you receive your tracking number, it will be a master tracking number and specify that it is a multi-piece shipment. This will apply in any case where items are shipping separately. 

Two bikes in one order but only one tracking number? This is normal. 

Check for a Multi-piece Shipment Tab at the bottom of the page like the one pictured below.

Note that we use multiple carriers depending on your region. 

The example shown below is using FedEx:

For orders containing items that are out of stock

Your order email will signify that your item is out of stock as shown below:

When a multi-item order is placed, you will receive an automatic confirmation email.

However, your confirmation email will show which item is back-ordered along with its expected shipping date. 

Please take care to note this! No one likes surprises and we make a great effort to communicate this effectively.

By default, both items will ship together on the Expected Shipping Date.

If you would like to receive your in-stock item prior to the expected shipping date, please CONTACT US - https://ride1up.com/contact/with your order number and we will ship the in-stock item separately.