Every item will always be shipped in its own individual box.  The one exception to this is if you purchase a phone mount and a bike in the same order.  Th...

Bikes will require a signature to be delivered. Note that while carriers are instructed to do so, we have seen many instances where they will leave the pac...

If your bike is out of stock and you are anxiously waiting on shipment, know we are doing everything we can to ship your bike out as quickly as possible and...

TABLE OF CONTENTS Direct Shipment Service Offered Shipping Internationally Shipping Costs Using Shipping Forwarders to Reach Your Country  Shipping T...

Shipping during demand surges brought on by understaffing or seasonal influx can be delayed much more than normal. There are times when shipping will take 4...

If you want to place an order, but are aware that you will not be home to receive your bike, please reach out to our support agents prior to placing your or...

My tracking link shows delivered, but I have not received my bike. If your tracking shows that your bike has arrived, but you never received it please c...

We understand organizing the successful receipt of your bike can sometimes be tricky with holidays and work plans. We want to make sure you are given the mo...

Can I change my address after I have placed my order? It is important to ensure that you provide the best delivery address for your order when you place...