Every item will always be shipped in its own individual box.  The one exception to this is if you purchase a phone mount and a bike in the same order.  Th...

Ebike shipments require a signature upon delivery Note that while carriers are instructed to do so, we have seen many instances where they will leave the p...

Preorders and backorders If your bike is out of stock and you are anxiously waiting on shipment, know we are doing everything we can to ship your bike out ...

Direct Shipment Service Offered Shipping free in continental USA Hawaii ($400 per bike shipping fee*) *Roadster V2 Gravel, Prodigy, Cafe Cruiser, Rif...

Shipping during demand surges brought on by understaffing or seasonal influx can experience delays outside of normal estimates. There are times when shippin...

If you will not be home to receive your bike on the estimated delivery dateplease contact support prior to placing your order as we process orders very quic...

If your tracking link shows your bike was delivered, but you have not received it, please contact the shipping provider immediately. Often, it will deliver ...

We understand organizing the successful receipt of your bike can sometimes be tricky with holidays and work plans. For those who need to pick up their bikes...

Once your order is placed, there is a very short window for our support agents to assist in an address change as your shipment is processed very quickly. Pl...