Ebike shipments require a signature upon delivery

Note that while carriers are instructed to do so, we have seen many instances where they will leave the package without carrying out this instruction. It is best to ensure you are available on the day of delivery to ensure safe receipt of the package.

If your shipment is en-route, but no one will be home or delivery requires special attention

Your carrier may be GLS, FedEx, Freight Club or UPS depending on your location. 

Please contact your carrier service. They will have options to manage your delivery. 

For example, FedEx offers a free service - FedEx Delivery Manager - which takes a few minutes to create.

The benefits or support of your carrier service may vary. 

A FedEx Delivery Manager account includes:

  • Receiving Alerts
  • Tracking Shipments
  • Signing For Packages Remotely
  • Providing Delivery Instructions
  • FedEx Hold For Pickup
  • Redelivering Your Package
  • Requesting a vacation hold (up to 14 days)

You can choose to have your package redirected to a FedEx Hold Location for pickup at your convenience or sign for your package electronically using your computer or phone if no one is home to receive the package.