We no longer offer support or parts for our electric skateboards. It was a difficult decision to shift our full focus to electric bikes. You can find compatible components through the following sites if you need replacement parts. 

Pairing the remote

If your board or remote loses connection, take the following steps:

1) Turn on the board, then hold down the power button on your board controller case for 5 seconds until it starts flashing 

(it is now searching)

2) Turn on the remote, hold down the setting, then tap the power button to initiate pairing.
You should now be connected.