We are so sorry that we no longer offer support or parts for the electric skateboards. We truly love electric skateboards and it was a difficult decision, but we have shifted our full focus on electric bikes. You can find compatible components through the following sites if you need a replacement.
To connect your skateboard remote:
From manual (3.1):
Pairing the remote - if your board and remote lose connection, take the follow steps:
1) Turn on board, then hold down power button on board controller case for 5 seconds until it starts flashing (it is now searching)
2) Turn on remote, hold down the setting, then tap the power button to initiate pairing.
You should now be connected.