CO Tax Incentive Redemption SOP - UPDATED - 5/9/24


Credit:

  1. $450 credit on the purchase of an eligible electric bike from a participating retailer. 

  2. One (1) credit per Colorado resident per calendar year ( 1 per each member of household )

  3. Does not reduce the taxable amount of purchase (i.e. if bike is $1,000, and credit is $450, the tax is due on the $1,000).

  4. Credit cannot cover taxes


Procedure:

  1. Collect all customer information

    1. Customer Name

    2. Model 

    3. Billing and Shipping Info

    4. CO State DL Or  ID Card or acceptable forms of alternative identification:

  2. Confirm that the customer has not previously received a tax credit

    1. Search for the customer’s name, email address, CO DL # and any other identifying information in the NEW ORDERS tab and the DR0514 sheet

  3. Verify valid CO Driver’s License or CO Identification Number

    1. Must be valid 

    2. If they do not have one of these, there is a list of alternative docs below. Must be recent w/in 3 months

  4. After validating ID, update the DR0514 with ALL columns

    1. IMPORTANT - If we do not validate or miss any steps here, we will NOT be paid by CO 

  5. Create a Manual Order in WC

    1. Step 1 - Enter Billing Info

    2. Step 2 - Enter Shipping Info 

    3. Step 3 - Enter SKU

    4. Step 4 - Apply Coupon from this sheet. Fill out Columns B-F 

    5. Step 5 - RECALCULATE. This needs to be done to ensure we charge the full tax on the entire order. 

  6. Complete all columns in 2024 Colorado Tax Incentive

  7. Send payment to customer via email

  8. Once order is paid, we will need to mark it complete in DR0514. Any orders not marked complete will be assumed unpaid and thus will not be submitted to the state.

  9. NOTES

    1. We do NOT need to verify order via phone calls. Everything can be done via email 

    2. We do NOT need to verify serial numbers

    3. We do NOT need to hold orders and mark shipments 

    4. We do NOT need to enter any vouchers through any third party portals 

    5. PLEASE DO NOT RUSH THROUGH THIS PROCESS AND MAKE SURE YOU CHECK ALL OF THE BOXES. If we miss any steps we run the risk of not getting paid and we will not know till 2025.