Ordering

Ordering Questions

Can I upgrade my bikes battery for a an extra fee?
No. Unfortunately the extra and upgraded batteries you see on our website are only available as separate purchases. We are not able to customize the battery...
Wed, 28 Apr, 2021 at 1:42 PM
Handlebars - can I customize?
No. Unfortunately the only model variations we can offer are what is shown on the product page. We are not able to mix-and-match handlebar types with frame ...
Mon, 8 Feb, 2021 at 7:48 AM
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
We get asked this a lot! As our mission is to provide affordable eBikes and alternative options for transportation to your automobile, we do not have a surp...
Mon, 1 Feb, 2021 at 6:41 AM
Can I purchase a 500 series rack/fenders separately?
500 Series Racks/Fenders are not available for separate purchase. The rack and fenders are only available as an add on at the point of sale.   It is a...
Mon, 4 Jan, 2021 at 4:17 PM
Can I test ride a bike?
No. We are a direct -to-consumer eBike company both in pricing and strategy. You will generally pay a premium for the ability to test ride. Due to our direc...
Mon, 17 Aug, 2020 at 6:12 PM