Troubleshooting

Troubleshooting common issues

Core-5 & LMT'D: Battery unlatched while riding
If your battery is not fully seated, popping up, or has come unlatched while riding, this article will help you resolve this issue.  Step 1: Visually in...
Tue, Aug 22, 2023 at 2:17 PM
How do you turn on the headlight and taillight?
For all Ride1up models equipped with lights with the exception of the Revv1, turn on your bike and then hold the (+) button for 3 seconds to turn your light...
Thu, Feb 15, 2024 at 9:43 AM
Kickstand Troubleshooting and Adjustment
If your e-bike's kickstand is loose and does not provide firm support, the problem is probably due to a loose nut inside the kickstand. This nut is resp...
Mon, Jan 22, 2024 at 8:53 AM
Advanced Ebike Troubleshooting
If you have access to a 2nd ebike of the same voltage and with the same type of connectors you can quickly determine the part that is not functioning in som...
Fri, Aug 11, 2023 at 11:49 AM
Core-5 & LMT'D: Controller Access
During the course of your bike's ownership, it may become necessary to access the internal controller of the bike. This silver box holds some base-level...
Wed, Sep 27, 2023 at 7:13 AM
Turris & LMTD V2 Controller Access
During the course of your bike's ownership, it may become necessary to access the internal controller of the bike. This silver box holds some base-level...
Mon, Jul 1, 2024 at 11:54 AM
How to remove a stripped or stuck bolt
When working with bolts, it is important to understand the difference between a stuck bolt and a stripped bolt. A stuck bolt has an undamaged head and ...
Fri, Jan 5, 2024 at 2:43 PM
Battery Voltage Sag
When there is a high demand for power, all batteries experience a phenomenon called voltage sag. What is Voltage Sag?              Voltage sag in a...
Mon, Feb 5, 2024 at 2:16 PM