If you are experiencing unusual problems with a non functioning motor or similar issue that cannot be traced back to a physical hardware issue. The internal...

TABLE OF CONTENTS Charging Guidelines Charging Information Battery Care Charging Guidelines Only use the provided OEM Ride1up charger.  A 36V ebike...

If your battery popping up, disconnecting, not fully seated, or has come unlatched while riding, this article will help you resolve this issue.  Visual...

Turn on your bike and then to turn the lights on or off, hold the "+" button for 3 seconds. If 1 or both of the lights are not turning on, there ...

Just like on a non e-bike, depending on rider weight, ability, accessories, tire pressure, length of hill, angle or grade of hill, etc., you will be able to...

Often it just needs adjusted. If you have all of the parts, your kickstand can likely be reassembled and adjusted.   If you have lost some of the parts, p...

If you have access to a 2nd ebike of the same voltage and with the same type of connectors you can quickly determine the part that is not functioning in som...

There is a phenomenon known as voltage sag and it happens to all batteries in certain situations. If there his a high demand for power, for example: If you ...

If your battery is not charging after you plug it in please review the following information: We want to double check a few things. Make sure the plug at...

No power to the motor? Intermittent power? Motor non-responsive?  This is no doubt the most frustrating problem to have, oftentimes on arrival after wires/...