Troubleshooting
Troubleshooting common issues
If you are experiencing unusual problems with a non functioning motor or similar issue that cannot be traced back to a physical hardware issue. The internal...
Tue, 17 Aug, 2021 at 7:14 AM
ONLY USE THE Ride1UP CHARGER PROVIDED. Be sure to close the rubber/plastic charger port cover after disconnecting your charger. Make sure it is properly ...
Tue, 31 Aug, 2021 at 2:08 PM
If your battery popping up, disconnecting, not fully seated, or has come unlatched while riding, this article will help you resolve this issue. Visual...
Fri, 2 Jul, 2021 at 11:16 AM
If not careful when attempting to remove the battery in your 700 series, The release knob can snap off, so do not force it, or drop the battery as droppi...
Fri, 28 May, 2021 at 6:43 PM
Turn on your bike and then hold the "+" button for a few seconds. To turn them off, hold the "+" button for 3 seconds. The lights shoul...
Fri, 30 Jul, 2021 at 11:58 AM
Just like on a non e-bike, depending on rider weight, ability, accessories, tire pressure, length of hill, angle or grade of hill, etc., you will be able to...
Mon, 13 Sep, 2021 at 9:51 AM
No power to the motor? PAS not working? This is no doubt the most frustrating problem to have. Oftentimes on arrival after assembly and 1st rides, wires/co...
Mon, 13 Sep, 2021 at 3:36 PM
Often it just needs adjusted. If you have all of the parts, your kickstand can likely be reassembled and adjusted. If you have lost some of the parts, p...
Tue, 5 Oct, 2021 at 3:57 PM
The 500 series frame is a little different. The controller is located in the bottom of the down tube. To access it: Please make sure the proper sized ...
Wed, 24 Mar, 2021 at 1:09 PM
If you have access to a 2nd ebike of the same voltage and with the same type of connectors you can quickly determine the part that is not functioning in som...
Tue, 15 Jun, 2021 at 1:46 PM