Troubleshooting

Troubleshooting common issues

Replacing Your Internal Controller
If you are experiencing unusual problems with a non functioning motor or similar issue that cannot be traced back to a physical hardware issue. The internal...
Fri, 28 May, 2021 at 6:42 PM
Charging Your Battery
ONLY USE THE Ride1UP CHARGER PROVIDED.  Be sure to close the rubber charger port cover after disconnecting your charger.  If contaminants or moisture ent...
Fri, 28 May, 2021 at 7:03 PM
Core-5 or LMT'D - Battery unlatched while riding
If your battery popping up, disconnecting, not fully seated, or has come unlatched while riding, this article will help you resolve this issue.  Visual...
Fri, 2 Jul, 2021 at 11:16 AM
How to remove 700 battery with broken knob/ knob install.
If not careful when attempting to remove the battery in your 700 series, The release knob can snap off, so do not force it, or drop the battery as droppi...
Fri, 28 May, 2021 at 6:43 PM
How do you turn on the headlight and taillight?
Turn on your bike and then hold the "+" button for a few seconds. To turn them off, hold the "+" button for 3 seconds. The lights shoul...
Wed, 16 Jun, 2021 at 12:28 PM
Riding Up Hills on an Ebike: Rider Ability, Angle, Length, Amps, and Weight.
Just like on a non e-bike, depending on rider weight, ability, accessories, tire pressure, length of hill, angle or grade of hill, etc., you will be able to...
Mon, 5 Apr, 2021 at 5:56 PM
Roadster V2 Trouble Shooting
No power to the motor? PAS not working? This is no doubt the most frustrating problem to have, oftentimes on arrival after wires/connections shake loose in...
Mon, 7 Jun, 2021 at 10:29 AM
eBike Adjustable Kickstand - Why won't my kickstand adjust?
Is there an issue with your Ride1UP electric bike's kickstand? If you have fiddled endlessly and your stand's adjustment screw still does not work...
Fri, 28 May, 2021 at 6:51 PM
Accessing Controller of 500 Series ST frame
The 500 series frame is a little different. The controller is located in the bottom of the down tube. To access it: Please make sure the proper sized ...
Wed, 24 Mar, 2021 at 1:09 PM
Advanced Ebike Trouble Shooting
If you have access to a 2nd ebike of the same voltage and with the same type of connectors you can quickly determine the part that is not functioning in som...
Tue, 15 Jun, 2021 at 1:46 PM