Troubleshooting

Troubleshooting common issues

Replacing Your Internal Controller
If you are experiencing unusual problems with a non functioning motor or similar issue that cannot be traced back to a physical hardware issue. The internal...
Mon, Jul 25, 2022 at 2:33 PM
Core-5 or LMT'D - Battery unlatched while riding
If your battery popping up, disconnecting, not fully seated, or has come unlatched while riding, this article will help you resolve this issue.  Visual...
Fri, Jul 2, 2021 at 11:16 AM
Speedometer or Odometer Issues
While this error is rare, it does happen infrequently and is not unheard of. There are multiple potential causes of this issue making it tricky to resolve...
Mon, Oct 3, 2022 at 3:01 PM
How do you turn on the headlight and taillight?
Turn on your bike and then to turn the lights on or off, hold the "+" button for 3 seconds. If 1 or both of the lights are not turning on, there ...
Fri, Jan 14, 2022 at 11:57 AM
LMT'D, Roadster V2 & Gravel Bottom Bracket Wired Sensor
These models have wiring that is permanently attached to the bottom bracket and routes through the frame in to the downtube.  LMT'd Torque - Torque s...
Wed, Aug 10, 2022 at 12:04 PM
eBike Adjustable Kickstand - Why won't my kickstand adjust?
Often it just needs adjusted. If you have all of the parts, your kickstand can likely be reassembled and adjusted.   If you have lost some of the parts, p...
Tue, Oct 5, 2021 at 3:57 PM
Advanced Ebike Trouble Shooting
If you have access to a 2nd ebike of the same voltage and with the same type of connectors you can quickly determine the part that is not functioning in som...
Fri, Nov 5, 2021 at 3:00 PM
Ebike Battery Voltage Sag
There is a phenomenon known as voltage sag and it happens to all batteries in certain situations. If there his a high demand for power, for example: If you ...
Tue, Nov 30, 2021 at 4:52 PM
Core-5 & LMT'D Controller Access
During the course of your bike's ownership it may become necessary to access the internal controller of the bike. This silver box holds some base level...
Thu, Dec 22, 2022 at 3:01 PM