Troubleshooting

Troubleshooting common issues

Replacing Your Internal Controller
If you are experiencing unusual problems with a non functioning motor or similar issue that cannot be traced back to a physical hardware issue. The internal...
Mon, Jul 25, 2022 at 2:33 PM
Charging Your Battery
TABLE OF CONTENTS Charging Guidelines Charging Information Battery Care Charging Guidelines Only use the provided OEM Ride1up charger.  A 36V ebike...
Thu, May 12, 2022 at 12:27 PM
Core-5 or LMT'D - Battery unlatched while riding
If your battery popping up, disconnecting, not fully seated, or has come unlatched while riding, this article will help you resolve this issue.  Visual...
Fri, Jul 2, 2021 at 11:16 AM
How do you turn on the headlight and taillight?
Turn on your bike and then to turn the lights on or off, hold the "+" button for 3 seconds. If 1 or both of the lights are not turning on, there ...
Fri, Jan 14, 2022 at 11:57 AM
Riding Up Hills on an Ebike: Rider Ability, Angle, Length, Amps, and Weight.
Just like on a non e-bike, depending on rider weight, ability, accessories, tire pressure, length of hill, angle or grade of hill, etc., you will be able to...
Tue, Aug 9, 2022 at 12:36 PM
eBike Adjustable Kickstand - Why won't my kickstand adjust?
Often it just needs adjusted. If you have all of the parts, your kickstand can likely be reassembled and adjusted.   If you have lost some of the parts, p...
Tue, Oct 5, 2021 at 3:57 PM
Advanced Ebike Trouble Shooting
If you have access to a 2nd ebike of the same voltage and with the same type of connectors you can quickly determine the part that is not functioning in som...
Fri, Nov 5, 2021 at 3:00 PM
Ebike Battery Voltage Sag
There is a phenomenon known as voltage sag and it happens to all batteries in certain situations. If there his a high demand for power, for example: If you ...
Tue, Nov 30, 2021 at 4:52 PM
Battery Not Charging Properly
If your battery is not charging after you plug it in please review the following information: We want to double check a few things. Make sure the plug at...
Mon, Jul 26, 2021 at 2:14 PM
Prodigy Motor Not Working or Intermittent Power
No power to the motor? Intermittent power? Motor non-responsive?  This is no doubt the most frustrating problem to have, oftentimes on arrival after wires/...
Fri, Jun 17, 2022 at 4:31 PM