Troubleshooting
Troubleshooting common issues
If you are experiencing unusual problems with a non functioning motor or similar issue that cannot be traced back to a physical hardware issue. The internal...
Mon, 2 May, 2022 at 11:48 AM
TABLE OF CONTENTS Charging Guidelines Charging Information Battery Care Charging Guidelines Only use the provided OEM Ride1up charger. A 36V ebike...
Thu, 12 May, 2022 at 12:27 PM
If your battery popping up, disconnecting, not fully seated, or has come unlatched while riding, this article will help you resolve this issue. Visual...
Fri, 2 Jul, 2021 at 11:16 AM
Turn on your bike and then to turn the lights on or off, hold the "+" button for 3 seconds. If 1 or both of the lights are not turning on, there ...
Fri, 14 Jan, 2022 at 11:57 AM
Just like on a non e-bike, depending on rider weight, ability, accessories, tire pressure, length of hill, angle or grade of hill, etc., you will be able to...
Mon, 13 Sep, 2021 at 9:51 AM
Often it just needs adjusted. If you have all of the parts, your kickstand can likely be reassembled and adjusted. If you have lost some of the parts, p...
Tue, 5 Oct, 2021 at 3:57 PM
If you have access to a 2nd ebike of the same voltage and with the same type of connectors you can quickly determine the part that is not functioning in som...
Fri, 5 Nov, 2021 at 3:00 PM
There is a phenomenon known as voltage sag and it happens to all batteries in certain situations. If there his a high demand for power, for example: If you ...
Tue, 30 Nov, 2021 at 4:52 PM
If your battery is not charging after you plug it in please review the following information: We want to double check a few things. Make sure the plug at...
Mon, 26 Jul, 2021 at 2:14 PM
No power to the motor? Motor non-responsive? This is no doubt the most frustrating problem to have, oftentimes on arrival after wires/connections shake lo...
Wed, 20 Apr, 2022 at 10:10 AM