Product

Bike related questions

Is my Ride1UP electric bike's rear rack compatible with a child seat?
It is best to wait till you receive your bike to order 3rd party parts.  Your rear rack is rated to support 25kgs, or just over 55lbs. We cannot verify ...
Tue, Apr 26, 2022 at 10:32 AM
Electric Bike Battery Display: Voltage and Percentage Readouts
Battery Level On Your Display is Adjustable TABLE OF CONTENTS 'Voltage Sag' 500 Series and Core-5 Displays 700 Series and LMT'D Di...
Thu, Nov 11, 2021 at 3:23 PM
Where are the bikes designed? Where are they manufactured and assembled?
Our bikes are designed at our corporate head quarters in San Diego, CA. We source components internationally and our bikes are manufactured in Asia similar ...
Fri, Jan 20, 2023 at 4:30 PM
What Is The Expected Lifespan Of The Battery?
Battery Life Span This depends significantly on how the battery is maintained. Under healthy conditions, the battery is rated for 800-1000 cycles. This c...
Tue, Sep 13, 2022 at 6:06 AM
Does the bike need to be charged when it first arrives?
The Battery Typically Arrives Approximately 50% - 80% Charged ONLY USE THE Ride1UP CHARGER PROVIDED. Using another charger can destroy your battery an...
Tue, Apr 26, 2022 at 10:32 AM
Pedal Assist: Cadence vs Torque vs Throttle
***The LMTD ST & LMTD XR are now featuring a torque sensor*** What is pedal assist? Pedal assist utilizes sensors that acknowledge your pe...
Fri, Aug 26, 2022 at 9:44 AM
What is the maximum weight limit?
All of our bikes are rated for a total weight capacity weight of up to 275lbs. This includes any cargo trailers or child carriers in tow, cargo added to the...
Wed, Apr 27, 2022 at 8:49 AM
Are Ride1UP Ebikes Waterproof?
Our ebikes are not waterproof. They are water-resistant, and rated IP-65. This rating means they are protected from low-pressure water jets from any directi...
Tue, Nov 1, 2022 at 11:59 AM
Can I add a child seat or pet carrier?
Yes of course! There are a number of options to do so. The Ride1UP Owners group on Facebook is great source to search for links and photos from customers on...
Wed, Apr 27, 2022 at 9:30 AM
Can I limit the speed to be Class 1 or Class 2?
You can program the bike so the output is limited, and you can limit the throttle speed, but unfortunately you cannot limit the pedal assist by speed, but o...
Wed, Apr 27, 2022 at 9:36 AM