Product

Bike related questions

Is my Ride1UP electric bike's rear rack compatible with a child seat?
It is best to wait till you receive your bike to order 3rd party parts.  Your rear rack is rated to support 25kgs, or just over 55lbs. We cannot verify ...
Fri, 8 Oct, 2021 at 11:39 AM
Where are the bikes designed? Where are they manufactured and assembled?
Our bikes are designed in California, and China. Our components are sourced using a global supply chain, built in multiple countries and assembled in China....
Thu, 14 Jan, 2021 at 10:59 AM
What is the expected lifespan of the battery?
BATTERY LIFEPSAN This depends significantly on how the battery is maintained. Under healthy conditions, the battery is rated for 800 cycles. This could ...
Wed, 12 May, 2021 at 1:29 PM
Does the bike need to be charged when it first arrives?
The battery typically arrives approximately 50% - 80% charged.  ONLY USE THE Ride1UP CHARGER PROVIDED.  Using another charger can destroy your battery and...
Fri, 5 Feb, 2021 at 12:11 PM
Pedal Assist: Cadence vs Torque vs Throttle
*Current generation of LMT'D bikes are equipped with a cadence sensor and not a torque sensor. What is pedal assist?  Pedal assist utilizes ...
Mon, 27 Sep, 2021 at 9:26 AM
What is the maximum weight limit?
All of our bikes are rated for a total weight capacity weight of up to 275lbs. This includes any cargo trailers or child carriers in tow, cargo added to the...
Tue, 29 Dec, 2020 at 3:28 PM
Are the bikes water-proof?
The bikes are not water-proof, they are water-resistant, rated IP-65. This rating means they are protected from low pressure water jets from any direction. ...
Fri, 8 Oct, 2021 at 8:24 AM
Can I add a child seat or pet carrier?
Yes of course! There are a number of options to do so. The Ride1UP Owners group on Facebook is great source to search for links and photos from customers on...
Fri, 8 Oct, 2021 at 11:41 AM
Can I limit the speed to be Class 1 or Class 2?
You can program the bike so the output is limited, and you can limit the throttle speed, but unfortunately you cannot limit the pedal assist by speed, but o...
Fri, 8 Oct, 2021 at 8:26 AM
Ride1UP Electric Bikes | Can I add a rear rack or fenders?
Roadster V2 - This model has standard mounting points shown below, however, take care to avoid the rim brakes. - This 3rd party Rear Rack will work provid...
Tue, 12 Oct, 2021 at 11:53 AM