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What to expect when ordering
Shipping Questions for your Ride1UP Electric Bike
Finding the right size bike
Models Compared - Major Differences and Key Aspects
See all 10 articles
General Assembly info
How much assembly is required for your Ride1UP electric bike?
500 Series Assembly
Ride1UP Electric Bike Video Tutorials
Finding a bike shop or bike mechanic for your Ride1UP electric bike
See all 19 articles
Cancelling your order
Checking Mechanical Components
Ride1UP Electric Bike Battery Health - Do's and Dont's
LMT'D Air Fork Suspension - Shock Settings and Info on Adding Air
Adjusting 700 Series fork. Preload/ compression
Electric Bike Safety - Check Before Every Ride
See all 16 articles
Sell your eBike locally - Advice and Recommendations
I ordered 2 bikes, will my bikes ship together?
Will my bike be delivery require a signature?
When is my bike shipping?
Can you ship to my country?
My tracking number is not showing any movement, when will my bike arrive?
See all 9 articles
Can I upgrade my bikes battery for a an extra fee?
Handlebars - can I customize?
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
Can I purchase a 500 series rack/fenders separately?
Can I test ride a bike?
I dont want to get my bike assembled or certified by a mechanic - what is my warranty status?
Where can I find the warranty terms?
Is my Ride1UP electric bike's rear rack compatible with a child seat?
Where are the bikes designed? Where are they manufactured and assembled?
What is the expected lifespan of the battery?
Does the bike need to be charged when it first arrives?
Pedal Assist: Cadence vs Torque vs Throttle
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How can I become an affiliate?
I lost my keys, how do I replace them?
Electric Skate Board Support and Components
Navigating the Affiliate Portal
See all 6 articles
Rear Wheel and Motor Noises
Removing The Rear Wheel
500 Series Motor Not Working
700 Series Motor Not Working
LMT'D Troubleshooting Guide
See all 8 articles
500 Series and Core5 Display
700 Series and LMT'D Display
Electric Bike Battery Reporting - Issues and Voltage Readouts
Speedometer or Odometer Issues
Core-5 Rack and fenders
Replacing Your Internal Controller
Charging Your Battery
Core-5 or LMT'D - Battery unlatched while riding
How to remove 700 battery with broken knob/ knob install.
How do you turn on the headlight and taillight?
See all 12 articles
Spokes - Ride1UP electric bike spoke adjustment
Top Speed or Max Assisted Speed
Error Codes Explained
Error 25 700 series with Shimano Brakes
Error 30 - Communication Error
Rubbing or Noisy Brakes
Brake pads to close, can't get rotor in
Digital Owners Documents
Specs and Range Tests
Upright Ride - Changing the stem or handlebars