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Knowledge base
FAQs
Ordering
5
Can I upgrade my bikes battery for an extra fee?
Handlebars - can I customize?
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
Can I Test Ride A Ride1UP Electric Bike?
Can I finance my Ride1UP electric bike?
Product
15
Is my Ride1UP electric bike's rear rack compatible with a child seat?
Where are the bikes designed? Where are they manufactured and assembled?
What is the expected lifespan of the battery?
Does the bike need to be charged when it first arrives?
Pedal Assist: Cadence vs Torque vs Throttle
View all 15
Shipping
9
I ordered 2 bikes, will my bikes ship together?
Will my bike delivery require a signature?
When is my bike shipping?
Can you ship to my country?
My tracking number is not showing any movement, when will my bike arrive?
View all 9
Warranty
3
I dont want to get my bike assembled or certified by a mechanic - what is my warranty status?
Where can I find the warranty terms?
Extended Warranty Options
Other
7
How can I become a Ride1UP Affiliate or Ambassador?
I lost my keys, how do I replace them?
How much assembly is required?
Stolen Bike
Ride1UP Electric Skate Board Support and Components
View all 7
Model Specific
Roadster
7
Roadster V2 Assembly
Roadster V2 All About The Belt
Roadster V2 Rear Wheel Removal (Belt Removal)
Roadster V2 brake adjustment and replacement pads
Roadster V2 Cog Replacement
View all 7
Core 5
3
Core-5 Assembly
Core-5 Rack and Fenders
Core-5 Motor Not Working
500 Series
4
500 Series Assembly
Can I purchase a 500 series rack/fenders separately?
Accessing Controller of 500 Series ST frame
500 Series Motor Not Working
Cafe Cruiser
2
Cafe Cruiser Assembly
Cafe Cruiser Passenger Kit Install & Use
700 Series
7
700 Series Assembly
700 Series Routing Hydraulic Brake Line
Adjusting Preload/Compression on fork
How to replace 700 battery broken knob
700 Series Motor Not Working
View all 7
LMT'D
5
LMT'D Assembly
LMT'D Air Fork Suspension - Shock Settings and Info on Adding Air
LMT'D Motor Not Working
LMT'D with Torque Sensor Assembly
LMT'D Bottom Bracket Torque Sensor
Prodigy
2
Prodigy Assembly
Prodigy Brose Allround Display
Tech Support
Assembly
7
General Assembly Info
Bike Shops, Mechanics, Service and Assembly
Chain tangled, do I need to remove my chain or wheel to fix?
Cone Shaped Spacer Stuck on Fork
Wire & Cable Routing
View all 7
Brakes
2
Rubbing or Noisy Brakes
Brake pads too close, can't fit rotor in
Error Codes
7
Error Codes Explained
Error 25 700 series with Shimano Brakes
Error 30 - Communication Error
Error 25 - 700 Series & LMT'd (Cadence Version) Tektro Brakes
Error 23 & Error 24
View all 7
Fenders
1
Adjusting Fenders
Interactive Displays
5
Cafe Cruiser, 500 Series & Core-5 Display
700 Series and LMT'D Display
Electric Bike Battery Display: Voltage and Percentage Readouts
Speedometer or Odometer Issues
Roadster V2 Display Install Best Practices
Maintenance
11
500 Series & Core-5 - Rear Brake Caliper Adjustment
Can I Wash My eBike? Best Methods and Practices
Checking Mechanical Components
Electric Bicycle Lubrication
Electric Bike Safety Check
View all 11
Motor
4
Rear Wheel and Motor Noises
Removing The Rear Wheel
What's in a Motor? Motor Types and Motor Ratings in Watts.
Motor Stator Replacement
Mechanical Components
7
Broken Kickstand on your Electric Bike? Let us help you.
Chain comes off of rear sprocket while riding.
Crank arms, chain ring, damaged, misaligned? What do I do?
Creaking Noise or Clicking from Crank Arms while Pedaling
Replacement Derailleur Hanger
View all 7
Product Specs
3
Ride1UP Electric Bikes - Why am I getting less range?
Spokes - Ride1UP Electric Bike Spoke Adjustment/Replacement
Top Speed or Max Assisted Speed
Troubleshooting
10
Replacing Your Internal Controller
Charging Your Battery
Core-5 or LMT'D - Battery unlatched while riding
How do you turn on the headlight and taillight?
Riding Up Hills on an Ebike: Rider Ability, Angle, Length, Amps, and Weight.
View all 10
General
Owners Docs
3
Warranty Info
Digital Owners Documents
Serial Number - Where is it, why do I need it?
Cancellations
1
Cancelling your order
Ordering
11
Coupons, Promotions and Discounts
Finding the right size bike
International Orders
Locks, Security, Theft, Alarms
Models Compared - Major Differences and Key Aspects
View all 11
Returns
2
Return Process
Sell your eBike locally - Advice and Recommendations