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New support ticket
Check ticket status
Knowledge base
FAQs
Ordering
4
Safely Transporting Ebikes
PayPal Payment Options
Ordering a Ride1Up Ebike
Affirm Financing
Product
9
Battery Display: Voltage and Percentage Readouts
Ascending Hills with an Ebike
Where are Ride1Up Ebikes Designed, Manufactured, and Assembled?
Motor Assist: Cadence Sensor, Torque Sensor, and Throttle
Bike and Rack Weight Capacity and Dual Passenger Options
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Shipping
4
Multi-Piece Shipments
Do Ebike Deliveries Require a Signature?
Can I Change My Shipping Date?
Delivery Address Changes
Warranty
2
Warranty Terms
Extended Warranty Options
Other
5
Being a Ride1Up Ambassador
Lost Keys and Replacement Options
Electric Skateboard (Discontinued): Replacement Parts
Affiliate Portal: Now TUNE Partner Program
Front Wheel Removal
Model Specific
Roadster
13
Roadster v2 Assembly
All About your Belt
Roadster v2: Rear Wheel and Belt Removal
Roadster V2 Cog Replacement
Roadster v2: Add-On Battery Installation
View all 13
Core 5
1
Core-5 Assembly
500 Series
2
500 Series Assembly
500 Series ST: Controller Access
Turris
2
Turris Assembly
Turris Motor Cable Inspection/Replacement
Cafe Cruiser
1
Cafe Cruiser Assembly
700 Series
4
700 Series Assembly
700 Series & Cafe Cruiser: Installing/Removing the Battery
Cafe Cruiser/700 Series: Controller Access
700 Series: Lock Cylinder Replacement
LMT'D
2
LMT'D Assembly
LMT'D Torque Sensor Removal/Replacement
LMT'D V2
2
LMT'D V2 Assembly
LMT'D V2: Tail Light Wire Replacement
Revv1
12
Revv 1 Assembly (FS & HT)
Revv 1: Multi-Class Speed System (Off-Road Mode)
Revv 1: Rear Wheel Removal
Revv 1 Cadence Sensor Removal and Installation
Revv 1 Rear Rack Installation
View all 12
Prodigy
4
Prodigy Assembly
Prodigy: Motor Access
Prodigy v2 Assembly
Prodigy V2 CVT Rear Wheel Removal
Rift
3
Rift Assembly
Rift: Class 3 Unlock Instructions
Rift Bottom Bracket: Controller and Bottom Bracket Access
Portola
6
Portola Assembly
What battery cells does the Portola use?
Portola Controller Access
Portola Handlebar Install and Headset Adjustment
Replacing the Portola Frame Latch
View all 6
CF Racer1
5
CF Racer1 Assembly
CF Racer1 Roadside Flat Repair
CF1 Display Overview
CF1 Controller Access
CF Racer 1 Motor (Stator) Swap
Accessories
1
Connect+ Pet Carrier
Revv 1 Accessories
0
Roadster v3
2
Roadster v3: Class 3 Unlock Instructions
Roadster V3 Rear Wheel Removal
Tech Support
Assembly
8
General Assembly Info
Connect+ Front Rack Installation
Connect+ Basket Assembly
Core-5, Turris, and LMT'D Rear Rack
Panniers and Bungees: Installation and Use Tips
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Brakes
0
Maintenance
11
All About Batteries
Best Methods for Washing Your Ebike
Crank Arm Creaking or Clicking while Pedaling
Electric Bicycle Lubrication
Electric Bicycle Maintenance Intervals
View all 11
Error Codes
6
Error Codes Explained
Error 30 - Communication Error
Error 25: 700 Series, Cafe Cruiser, Turris, Portola, Rift, And Revv 1
Error 23 & Error 24
Error 25: 500 Series & Core-5
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Interactive Displays
3
Core-5, Turris, 500 Series, Portola, and Cafe Cruiser Display
700 Series, LMT'D, LMT'D V2 and Rift Display
Roadster v2: Display Installation
Motor
4
Rear Wheel and Motor Noises
How to Remove the Rear Wheel
Motor Types and Motor Wattage Ratings
Motor Stator Replacement
Mechanical Components
6
Bottom Bracket Replacement (external cadence sensor)
Chain Falls Off While Riding
Common Hardware sizes and how to measure them
Derailleur Hanger: Replacement or repair
Replacing Damaged Cranks Arms
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Product Specs
2
Range Questions and Testing
Spoke Specifications, Adjustment, and Replacement
Troubleshooting
8
Core-5 & LMT'D: Battery unlatched while riding
How do you turn on the headlight and taillight?
Kickstand Troubleshooting and Adjustment
Advanced Ebike Troubleshooting
Core-5 & LMT'D: Controller Access
View all 8
General
Owners Docs
2
Product Manual(s): All Models
Serial Number Info
Cancellations
0
Ordering
6
Can I pay with 2 Credit Cards?
Choosing the best frame size and style
Coupons, Promotions and Discounts
International Orders
Sales Tax
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Returns
1
Return Process
Partner Program
1
Ride1Up Partner Program