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Can I upgrade my bikes battery for an extra fee?
Handlebars - can I customize?
Electric Bike Racks and Cargo Carriers - Advice and Recommendations
Can I purchase a 500 series rack/fenders separately?
Can I Test Ride A Ride1UP Electric Bike?
Is my Ride1UP electric bike's rear rack compatible with a child seat?
Where are the bikes designed? Where are they manufactured and assembled?
What is the expected lifespan of the battery?
Does the bike need to be charged when it first arrives?
Pedal Assist: Cadence vs Torque vs Throttle
See all 14 articles
I ordered 2 bikes, will my bikes ship together?
Will my bike delivery require a signature?
When is my bike shipping?
Can you ship to my country?
My tracking number is not showing any movement, when will my bike arrive?
See all 9 articles
I dont want to get my bike assembled or certified by a mechanic - what is my warranty status?
Where can I find the warranty terms?
Extended Warranty Options
How can I become a Ride1UP Affiliate or Ambassador?
I lost my keys, how do I replace them?
Ride1UP Electric Skate Board Support and Components
Navigating the Affiliate Portal | Utilize your Affiliate Benefits
See all 6 articles
General Assembly info
How much assembly is required for your Ride1UP electric bike?
500 Series Assembly
Ride1UP Electric Bike Video Tutorials
Bike Shops, Mechanics, Service and Assembly
See all 17 articles
Cancelling your order
Can I finance my Ride1UP electric bike?
Coupons, Promotions and Discounts
Finding the right size bike
Models Compared - Major Differences and Key Aspects
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500 Series & Core-5 - Rear Brake Caliper Adjustment
Adjusting 700 Series fork. Preload/ compression
Can I Wash My eBike? Best Methods and Practices
Checking Mechanical Components
Electric Bicycle Lubrication
See all 20 articles
Sell your eBike locally - Advice and Recommendations
Digital Owners Documents
Locks, Security, Theft, Alarms
Upright Ride - Changing the stem or handlebars
Rubbing or Noisy Brakes
Brake pads too close, can't fit rotor in
Error Codes Explained
Error 25 700 series with Shimano Brakes
Error 30 - Communication Error
Core-5 Rack and Fenders
500 Series and Core-5 Display
700 Series and LMT'D Display
Electric Bike Battery Reporting - Issues and Voltage Readouts
Speedometer or Odometer Issues
Roadster V2 Display Best Practices
Rear Wheel and Motor Noises
Removing The Rear Wheel
500 Series Motor Not Working
700 Series Motor Not Working
LMT'D Motor Not Working
See all 9 articles
Broken Kickstand on your Electric Bike? Let us help you.
Chain comes off of rear sprocket while riding.
Crank arms, chain ring, damaged, misaligned? What do I do?
Creaking Noise or Clicking from Crank Arms while Pedaling
Resetting Shifter Gear Indicator
Ride1UP Electric Bikes - Why am I getting less range?
Spokes - Ride1UP Electric Bike Spoke Adjustment/Replacement
Top Speed or Max Assisted Speed
Ride1UP eBikes | Seatpost Replacement, Modification or Upgrade
Replacing Your Internal Controller
Charging Your Battery
Core-5 or LMT'D - Battery unlatched while riding
How to remove 700 battery with broken knob/ knob install.
How do you turn on the headlight and taillight?
See all 15 articles